Jennifer Franklin
Ridgeland,MS
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
17
17
years of professional experience
Work History
Shift Manager
Firehouse Subs
Ridgeland, Mississippi
03.2024 - 11.2024
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Maintained cleanliness and organization of work area.
- Ensured compliance with health and safety regulations.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Shift Manager/Assistant Manager of Operations
Wingstop
Ridgeland, MS
02.2023 - 10.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Processed weekly payroll information using appropriate software applications.
- Determined budgets, production goals and rates based on company policies and requirements.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reviewed financial statements to meet targets during shift.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Deputy Sheriff
New Orleans Parish Sheriff Office
New Orleans , Louisiana
11.2014 - 01.2017
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Collected and preserved evidence associated with crimes, supporting investigations
- Prepared detailed written reports documenting incident information and investigative activities.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Participated in continuing education courses related to law enforcement practices.
Correction Officer
MDOC
Pearl, Mississippi
04.2012 - 10.2014
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Conducted internal security checks to ascertain inmate safety.
- Used appropriate means to discipline prisoners.
- Inspected cells and conducted random searches of common areas.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Took prisoners into custody and escorted to locations within and outside facility.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Conducted investigations of crimes committed within prison.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Office Manager
Senior direct life insurance
Jackson , MS
02.2009 - 01.2012
- Ordered supplies and equipment to maintain adequate inventory levels.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted in recruiting, onboarding and training new employees.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office budget to handle inventory, postage and vendor services.
- Interpreted and communicated work procedures and company policies to staff.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Supervised staff members, organized schedules and delegated tasks.
Nursing Assistant
UMMC
Jackson , MS
04.2008 - 05.2010
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Collected specimens from patients for laboratory testing purposes.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Reported environmental risks or equipment malfunctions to supervisor.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered patient call signals and signal lights to determine patients' needs.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-1998
Skills
- Schedule oversight
- Policy administration
- Documentation and reporting
- Workplace safety
- Serve safe certificate
- Inventory controls
- Verbal and written communication
- Shift checklists
- Safety compliance
- Punctual and reliable
- Supply ordering
- Energetic and enthusiastic
- Handling customer complaints
- Delegating work
- Team building
- Decision-making
- Staff motivation
- Team development
- Reporting and documenting
- Accurate money handling
- Shift leadership
- Employee training
- Training and mentoring
- Hiring and recruiting
- Mentoring and coaching
- Customer service focus
- Cash handling
- Relationship building
Timeline
Shift Manager
Firehouse Subs
03.2024 - 11.2024
Shift Manager/Assistant Manager of Operations
Wingstop
02.2023 - 10.2023
Deputy Sheriff
New Orleans Parish Sheriff Office
11.2014 - 01.2017
Correction Officer
MDOC
04.2012 - 10.2014
Office Manager
Senior direct life insurance
02.2009 - 01.2012
Nursing Assistant
UMMC
04.2008 - 05.2010
High School Diploma -
Yazoo City High School