Jennifer Freshwater
Elizabeth City,NC
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Elizabeth City State Unversity
Elizabeth City, NC
07.2022 - Current
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Maintained confidential records related to personnel files.
- Provided administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
- Prepare, review, and execute contracts ensuring all necessary documentation is accurate, up-to-date, and compliant with company standards. Collaborate with relevant departments to facilitate timely contract completion and maintain an organized filing system for all contract records.
- Monitored emails regularly and responded promptly when necessary.
- Created purchase orders using an online system while adhering to budget guidelines.
- Assisted with special projects assigned by management team.
- Provided excellent customer service through verbal communication with internal customers and external vendors.
Insurance Agent
Aflac
Elizabeth City, NC
06.2017 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed coverage packages tailored to client's needs and educate business owners on types of insurance.
- Ensured all paperwork was completed according to insurance regulations, compiled written reports while upholding client confidentiality.
- Consistently exceeded goals by 15% after each quarter.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Scheduled meetings with prospective clients to discuss available products and services.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed appropriate quotes based on risk information.
Administrative Assistant
Elizabeth City Middle School
Elizabeth City, NC
05.2019 - 07.2022
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Multitasks daily by performing clerical duties such as transferring calls, filing important documents, and registering students for school year.
- Determines severity of illness of students before directing them to RN
- Greets visitors with a smile, checks for appropriate identification and responds to and solves parent and student issues under pressure and in a timely & positive manner.
- Assist the principal with maintaining schedules and meetings
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Dialysis Technician
DaVita
Elizabeth City, NC
06.2011 - 05.2017
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Administered dialysis through safe and careful connection to machines.
- Created nutrition plans for patients and assisted nurse with updating patient records with results and changes during and after dialysis.
- Draw lab work and assessed patient vitals before and after treatment.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Provided education about kidney disease management techniques to both patients and family members.
Unit Coordinator
Albemarle Hospital
Elizabeth City, NC
03.2010 - 05.2011
- Assisted in the development of unit policies and procedures.
- Maintained accurate records and documentation for all patients in the unit.
- Coordinated daily schedules for the unit and submit lab orders for surgery patients
- Assign room and bed s for new admissions.
- Admit patients and finalized patient charts after discharge.
- Interact in a respectful manner with all patients to create a welcoming environment.
- Performed daily rounds with physicians to monitor patient progress.
- Provided support and guidance to nursing staff on patient care issues.
- Maintained unit supplies and equipment for medical staff and patient care needs.
Certified Nursing Assistant
Chesapeake Healthcare Center
Chesapeake , VA
03.2007 - 03.2010
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Obtained weight, vital signs, and fluid measurements with 100% accuracy when needed for the RN
- Cleaned and sanitized patient rooms according to established protocols.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
Medication Aide
Harbor's Edge Retirement Community
Elizabeth City, NC
04.2005 - 02.2007
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Observed patients for adverse reactions to medications or treatments.
Education
Bachelor of Arts - Interdisciplinary Studies
Elizabeth City State University
Elizabeth City, NC05-2026
Certified Nursing Degree - Certificate
College of Albemarle
Elizabeth City, NC04-2002
High School Diploma -
Northeastern High School
Elizabeth City, NC06-2001
Skills
- Scheduling appointments
- File Organization
- Word Processing
- Administrative Procedures
- Time management
- Verbal and written communication
- Project and Office Management
- Problem solving
- Technological software and Microsoft Office
Certification
Insurance Agent, 2017
Dialysis Technician, 2011
Certified Nursing Assistant, 2022
Timeline
Administrative Support Specialist
Elizabeth City State Unversity
07.2022 - Current
Administrative Assistant
Elizabeth City Middle School
05.2019 - 07.2022
Insurance Agent
Aflac
06.2017 - Current
Dialysis Technician
DaVita
06.2011 - 05.2017
Unit Coordinator
Albemarle Hospital
03.2010 - 05.2011
Certified Nursing Assistant
Chesapeake Healthcare Center
03.2007 - 03.2010
Medication Aide
Harbor's Edge Retirement Community
04.2005 - 02.2007
Insurance Agent, 2017
Dialysis Technician, 2011
Certified Nursing Assistant, 2022
Bachelor of Arts - Interdisciplinary Studies
Elizabeth City State University
Certified Nursing Degree - Certificate
College of Albemarle
High School Diploma -
Northeastern High School
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