Jennifer Frost
Hillsville,USA
Summary
Skilled Customer Service Representative and Accounts Manager with expertise in time management, conflict resolution, interpersonal skills, and account management. Proven ability to resolve customer inquiries, process payments and maintain accurate data records while fostering positive relationships. Reliable and empathetic with a good work ethic and the ability to quickly adapt to new tasks and environments. Ready to apply my knowledge and skills in customer service to any new challenge. Skilled in delivering exceptional customer support, multi-tasking and resolving complex issues efficiently. Equipped with strong communication and active listening abilities. Organized and methodical, with proven track record of achieving results and maintaining order in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
PUBLIC PARTNERSHIPS (PPL)
Cana, VA
03.2016 - 11.2018
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Provided transportation to medical and recreational appointments.
- Administered medications to patients based upon physician or nurse guidelines.
Direct Support Professional
SOUTHWESTERN VIRGINIA TRAINING CENTER
Woodlawn, VA
09.2007 - 01.2010
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Provided compassionate and patient care to individuals with disabilities in a residential setting.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Identified changes in client status or needs and communicated to supervisor.
- Attended team meetings to discuss the development of each client's plan of care and provide updates on their progress.
Accounts Receivable Clerk/Senior Receptionist
CARROLL VETERINARY CLINIC
Hillsville, VA
01.2003 - 06.2007
- Managed collections process for past due invoices using telephone calls, emails, letters.
- Applied customer payments correctly to appropriate accounts.
- Followed up on delinquent accounts in accordance with company policies and procedures.
- Assisted customers with inquiries regarding billing or account status.
- Performed data entry functions including entering new customer information into system database.
- Monitored aging receivables to ensure timely collection of all outstanding monies due.
- Developed strong customer relationships through effective communication and problem resolution techniques.
- Prepared daily deposits for processing by the bank.
- Maintained organized filing systems for easy retrieval of documents when needed.
- Contacted customers by mail or telephone concerning past due balances.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Assisted customers with selecting an appropriate time for their appointment based on their individual needs.
- Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
Assistant Manager
DOMINO'S PIZZA
Galax, VA
01.1999 - 07.2001
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Prepared monthly sales reports and presented them to senior management.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Facilitated month-end closing processes, invoicing and journal entries.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Education
Certified Nursing Assiatant - Nursing
Wytheville Community College
Wytheville, VA12-2001
Registered Nursing Program - Nursing
Wytheville Community College
Wytheville, VAHigh School Diploma -
Carroll County High School
Hillsville, VA06.2001
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Computer proficiency
- Payment processing
- Appointment scheduling
- Account management
- Problem-solving
- Excellent communication
- Strong attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Reliability
- Self motivation
- Documentation and recordkeeping
- Medical Terminology
- Fast learner
- Empathy
- Healthcare
- Professionalism
- Conflict resolution
- Patience
Timeline
Direct Support Professional
PUBLIC PARTNERSHIPS (PPL)
03.2016 - 11.2018
Direct Support Professional
SOUTHWESTERN VIRGINIA TRAINING CENTER
09.2007 - 01.2010
Accounts Receivable Clerk/Senior Receptionist
CARROLL VETERINARY CLINIC
01.2003 - 06.2007
Assistant Manager
DOMINO'S PIZZA
01.1999 - 07.2001
Certified Nursing Assiatant - Nursing
Wytheville Community College
Registered Nursing Program - Nursing
Wytheville Community College
High School Diploma -
Carroll County High School