JENNIFER GARCIA
Omaha,USA
Summary
Secretary/Receptionist/ customer service representative with 2 years of experience adept at managing office tasks including payroll, hiring, tax forms, and client interactions. Demonstrates exceptional organizational skills and attention to detail, ensuring a clean and efficient office environment. Known for strong communication skills and dedication to customer service, contributing to successful event and dinner planning.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Miracle Ear
10.2024 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient records using electronic health record systems to maintain accuracy and compliance.
- Served as primary point of contact for patient inquiries, enhancing communication and satisfaction.
- Developed educational materials to inform patients about hearing health and device usage.
- Collaborated with audiologists to streamline patient care processes and enhance service delivery.
- Led initiatives to enhance patient engagement, resulting in improved retention rates and positive outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Receptionist
Via Christe Assisted Living Community
06.2024 - 10.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing resident inquiries and concerns efficiently.
- Coordinated communication between residents, families, and healthcare staff to enhance care delivery.
- Maintained accurate records of resident information and appointments using electronic health record systems.
- Implemented process improvements that streamlined front desk workflows, enhancing overall efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Secretary/ Receptionist
GNR Welding and Torching LLC
07.2022 - 10.2024
- Manage payroll, hiring, and tax forms, ensuring compliance and accuracy.
- Coordinate client communications, enhancing customer satisfaction.
- Maintain an organized office environment, improving efficiency.
- Plan and execute events, fostering team collaboration.
- Run errands and handle paperwork, supporting office operations.
Marketing/ Sales
02.2024 - 07.2024
- We market and Represent clients products, we have different setting and work places , currently at the moment we are representing one of our clients doing Door to door sales
Education
High school diploma - undefined
South High school
Omaha05.2019
Skills
- Customer Service
- Organizational Skills
- Attention to Detail
- Communication Skills
- Fast Learner
LANGUAGES
Spanish
Interests
I am a very social person, I love going out and hanging out with friends, taking time to go out on walks and read a book in the beautiful weather, I love working in a team working environment Always looking for new opportunities and to grow as a person !
INTERNSHIPS
- FEB 2024 - July 2024
- Marketing / Sales associate , Genesis Global, Omaha
- A sales job , we represent different products and at the moment we are representing a client doing Door 2 Door sales
- I coach people & also am being mentored in the business industry
Timeline
Patient Care Coordinator
Miracle Ear
10.2024 - Current
Receptionist
Via Christe Assisted Living Community
06.2024 - 10.2024
Marketing/ Sales
02.2024 - 07.2024
Secretary/ Receptionist
GNR Welding and Torching LLC
07.2022 - 10.2024
High school diploma - undefined
South High school