Jennifer Glaser
Medford,OR
Summary
Dynamic office administration professional with a proven track record in managing daily operations and optimizing workflows for maximum efficiency. Strong organizational and leadership abilities foster a productive team environment, ensuring seamless collaboration and support. Proficient in office software, scheduling, and resource allocation, contributing to overall organizational success. Committed to enhancing operational effectiveness through strategic planning and innovative problem-solving.
Overview
28
28
years of professional experience
Work History
Office Manager
Middleway Medicine
01.2016 - 06.2026
- Created personalized patient experiences to enhance the business and retain patient base
- Managed clinic operations; scheduled patients for multiple practitioners, payment collection, answered phones, responded to emails, ordered office supplies and supplements, cleaned, stocked, and organized the clinic
- Insurance; verified benefits, billing and collections on current and delinquent accounts, ensured accurate billing procedures while minimizing discrepancies, credentialed practitioners
- Helped set-up and implement two separate EHR software systems over 10 years
- Managed medical records through EHR systems, ensuring accurate patient data with absolute HIPAA compliance
- Developed and maintained statistics log and email database
- Edited monthly newspaper health articles and quarterly online newsletters written by the practitioners
Self Employed
Miss Immaculate
09.2013 - 10.2015
- In-home cleaning and organizational service
- Trustworthy and reliable, offering a high quality service with attention to detail
Chiropractic Assistant/Tech
Towle Family Chiropractic
06.2011 - 06.2013
- Managed front desk operations; appointment scheduling and answered multiple phone lines
- Organized patient charts with doctors' schedules to ensure a smooth office flow
- Posted and balanced insurance and private payments
- Posted professional charges and submitted insurance claims
- Verified insurance eligibility, coverage, and obtained prior authorizations for services
- Balanced daily payments with cash box, prepared bank deposits
- Represented the clinic at local health fairs
Chiropractic Assistant
Chiropractic USA
10.2001 - 10.2004
- Coordinated a high-volume practice (800+ patients weekly); organized and managed front desk, back office operations, doctor and assistant doctors' schedules, answered multiple phone lines, balanced daily payments with cash box, prepared bank deposits
- Patients; welcomed and directed all patients to their proper destinations, scheduled appointments, counseled patients on their health care program and use of their spinal equipment, processed private payments
- Planned and organized weekly health workshops and local, community events for multiple offices
- Trained new team members
- Ordered supplies and chiropractic equipment
Lead Sales
Williams Sonoma
11.1999 - 05.2001
- Managed sales floor and daily operations
- Customer service and sales
- Interviewed prospective employees
- Conducted associate trainings and reviews
- Prepared weekly schedules and daily agendas
- Developed, prepared, and aided staff meetings on teamwork, customer service skills, merchandise knowledge
- Ordered, received, displayed, and maintained store merchandise, inventory preparation and control
Store Manager
Mills Music
12.1998 - 06.1999
Education
BA - History
University of Washington
Seattle, WALicensed Massage Therapist - undefined
Hawaii College of Health Sciences
Honolulu, HISkills
- Professional and personable with outstanding leadership abilities
- Excellent time management and multitasking skills; exceptionally organized
- Dedicated and capable of working independently and unsupervised
- Compassionate and respectful of clients and co-workers needs and concerns
- Highly motivated, eager to face new challenges and responsibilities
Timeline
Office Manager
Middleway Medicine
01.2016 - 06.2026
Self Employed
Miss Immaculate
09.2013 - 10.2015
Chiropractic Assistant/Tech
Towle Family Chiropractic
06.2011 - 06.2013
Chiropractic Assistant
Chiropractic USA
10.2001 - 10.2004
Lead Sales
Williams Sonoma
11.1999 - 05.2001
Store Manager
Mills Music
12.1998 - 06.1999
Licensed Massage Therapist - undefined
Hawaii College of Health Sciences
BA - History
University of Washington