JENNIFER GOMEZ
NEW YORK
Summary
Compassionate Direct Care Worker specializing in youth support and disability care. Skilled in applying innovative techniques to enhance daily living outcomes. Delivers effective communication and time management, ensuring continuous monitoring and reliable support for individuals in need.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Jewish Board of Family and Children's Service
The Bronx
08.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Assisted individuals in learning and developing new skills.
- Established trusting rapport with patients, enhancing quality of care and patient comfort.
- Monitored and documented clients' progress through observations and conversations, supporting personalized care adjustments.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Ensured clean, organized environments, promoting client safety and overall well-being.
Family Resource Support Specialist
Healthy Families Washington Heights
New York City
05.2023 - 01.2025
- Facilitated family support services to improve healthcare access and build community trust.
- Developed outreach strategies, expanding program reach to underserved communities.
- Cultivated partnerships with local organizations to enhance service networks.
- Streamlined intake processes to decrease wait times for critical support services.
- Maintained precise and confidential case documentation, ensuring accurate family progress tracking.
Sales Associate
H&M
New York
06.2019 - 10.2020
- Delivered excellent service, boosting satisfaction and sales.
- Communicated promotions to drive customer conversion.
- Organized sales floor to improve customer experience.
- Processed shipments to ensure timely stock availability.
Computing Lab Assistant
Hunter College
New York
08.2017 - 05.2018
- Maintained clean, organized computing lab to support student learning.
- Ensured lab supplies were consistently stocked to minimize disruptions.
- Monitored lab activity, ensuring compliance with safety protocols.
- Assisted students and staff to promote an engaging, collaborative atmosphere.
Sales and Stock Associate
American Eagle
New York
06.2016 - 04.2017
- Guided customers in product selections, fostering loyalty and encouraging repeat visits.
- Streamlined inventory processes to minimize shelf gaps and support sales growth.
- Oversaw stock cycles to ensure product availability and maintain visually appealing displays.
- Collaborated with the team to maintain an organized sales floor during peak times.
Education
BACHELOR OF ARTS - HUMAN BIOLOGY
City University of New York (CUNY) - Hunter College
New York, NY05.2021
Skills
- Customer Service
- Conflict Resolution
- Service coordination
- Bilingual (Spanish)
- Data Entry
- Inventory Management
- Progress monitoring
- Detail Oriented
- Problem Solving
- Time management
- Teamwork
- Adaptability
- Active listening
- Empathy
- Written communication
- Confidential documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Direct Support Professional
Jewish Board of Family and Children's Service
08.2025 - Current
Family Resource Support Specialist
Healthy Families Washington Heights
05.2023 - 01.2025
Sales Associate
H&M
06.2019 - 10.2020
Computing Lab Assistant
Hunter College
08.2017 - 05.2018
Sales and Stock Associate
American Eagle
06.2016 - 04.2017
BACHELOR OF ARTS - HUMAN BIOLOGY
City University of New York (CUNY) - Hunter College