Jennifer Gomez Guerrero
North Chicago,IL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Sam's Club
Gurnee, IL
08.2023 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Conducted price checks for special orders or discounts as requested by customers.
- Restocked inventory as necessary.
- Maintained detailed inventory stock records and organized regular inventory counts.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
Sales Associate
Old Navy
Northbrook, IL
10.2021 - 10.2022
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Utilized barcode scanners to quickly update inventories in the system.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
Cashier
Dunkin' Donuts
Lake Bluff, IL
05.2021 - 09.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed inventory management duties such as counting, restocking and ordering supplies.
- Performed opening and closing procedures including counting money in cash drawers.
Drive-Thru Cashier
McDonald's
Beach Park, IL
06.2020 - 11.2020
- Greeted customers, took orders, and provided product information.
- Maintained cleanliness of work area throughout shift.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
Education
High School Diploma -
North Chicago Community High School
North Chicago 06-2023
Associate of Arts - Nursing
College of Lake County
Grayslake, IL05-2027
Skills
- Customer Service
- Cash Register Operation
- Written and verbal communication
- Inventory Management
- Money Handling
- Staff Training
- Stocking Inventory
- Time management skills
- Bilingual communication
- Teamwork and Collaboration
- Store opening and closing
- Adaptable and flexible
- Windows Server
- Positive and Professional
- Product and Service Sales
Accomplishments
- Summers Honor Program
Languages
Spanish
Professional
English
Professional
Certification
- CPR Certified
Timeline
Cashier
Sam's Club
08.2023 - Current
Sales Associate
Old Navy
10.2021 - 10.2022
Cashier
Dunkin' Donuts
05.2021 - 09.2021
Drive-Thru Cashier
McDonald's
06.2020 - 11.2020
High School Diploma -
North Chicago Community High School
Associate of Arts - Nursing
College of Lake County