JENNIFER GONZALEZ
Executive Assistant To The Chief Executive Officer
Sugar Land,TX
Summary
An Experienced Executive Administrative Professional with a versatile background in payroll, employee hiring, benefits, bookkeeping, franchisee/QSR operations, and retail leadership. Independent skilled, self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. Carrying a track record of supporting professional needs with well-organized precision and successfully managing high-volume workloads in rapidly changing, evolving environments.
Overview
14
14
years of professional experience
Work History
Executive Administrative Assistant
HAZA Foods, LLC & Affiliates
Sugar Land, Texas
08.2018 - Current
- Provide administrative and secretarial support to the President, VP & Directors of Operations for a franchise off 280 + locations
- Administrative and project support to the field staff as required
- Handle calendar, travel arrangements, appointments and meetings
- Manage, distribute and submit spreadsheets/reports/trackers
- Open, sort and distribute all incoming mail and emails
- Provide support as a liaise between field and exec and franchise corporate team
- Pay, process and manage invoices, service contracts, disclosure agreements
- Bank and credit card reconciliation support for exec and field team of 85+
- Manage, update and track all construction for new builds/remodels
- Open, close or transfer accounts for vendors and utility companies for sites
- Create, handle, manage user sites and credentials
- Assist with most operational needs of grand open/closure for new build, remodeled or current sites
- Local store marketing for area
- Building or creating relationships with surrounding community for negative sales sites or new builds
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Transcribed phone messages and relayed to appropriate personnel.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Reconciled 120+ credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
- Completed multiple tasks simultaneously to optimize project completion.
- Performed work according to project schedules and established quality standards.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Responded to questions and managed communications with field ops team and executives.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Facilitated communication between internal and external project leaders to keep all parties well-informed.
- Collaborated with external creative agencies to produce and distribute marketing materials.
- Coordinated with social media, public relations and other teams to execute brand introductions.
- Worked with senior management to initiate new projects and assist in various processes.
Assistant Store Manager / Administrative Coordinator
Sprouts Farmers Market
, Texas
08.2015 - 08.2018
- 2718 old Chocolate Bayou, Pearland, Directed, overseen, and evaluated the training of all perishable department Team Members in order to reduce and control turnover, promote more efficient operations and to provide better control over labor cost
- Assisted with forecasts, schedules, and monitored labor to be consistent with store sales and productivity guidelines and wage budgets; and created action plans to address cost control issues
- Carried a high level of integrity and confidentiality, responsible for all cash and funds control pursuant to Sprouts policies and procedures, as well as timekeeping and payroll transmission
- Assisted and served as a human resources liaison in maintaining adequate Front-End security to control cash, shrink, and dishonesty and assisted new hires with new-hire paperwork; reviews for completeness and forwards to corporate GR in a timely manner
- Hold current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, and checks, and ensures all store office functions are completed correctly and on time
- Distributed, collected, and verified cash tills from cashiers at beginning and end of shift
- Distributes the change drawer with opening Front End Manager
- Made sure that all calculations, accuracy of figures and postings pertaining to business transactions recorded
- Implemented, drove processes on the front end that increased productivity, accuracy; while ensuring customer service
- Planning, organization, and execution of periodic inventories
- Merchandising strategies to maximize sales of selling events
- Excel and strive on executing extensive tasks and projects
- Familiarized self with Sprouts culture, policies, and all departments to enhance self-knowledge
- Organize and lead community events to promote positive public relations
- Maintained store integrity by getting involved in all departments and ensuring all rightful practices are being followed
- Developed routines and practices with staff to assure 100% communication and understandings of Sprouts and Manager expectations
- Planned and prepared work schedules, supervised Team Members, and ensured compliance with established security, sales, and record keeping procedures and practices
Assistant Store Manager
CVS Pharmacy
Broadway, Pearland, Texas
03.2013 - 08.2015
- Stocked and replenished merchandise according to store merchandising layouts
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Actively pursued personal learning and development opportunities
- Supervised and directed all merchandise and shipment processing
- Handled Store Payroll and Scheduling Issues
- Completed Store Planograms/resets
- Check in, Process and unload weekly truck deliveries & store ordering
- Completed and stayed current with all store modules/ training programs
- Finish daily tasks in a shift , including price changes, merchandise ordering, cycle counts, safe verification, verify store refunds & SRAS , bank drops, relieve breaks, manage day before employee punch issues (payroll), check emails, recalls, product withdraws, process damages/credits, etc..
Assistant Store Manager
McDonalds – 4625 Fairmont pkwy
Pasadena, Texas
11.2007 - 04.2012
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Managed inventory, Payroll and promotional sales
- Followed merchandising guidelines to present visually appealing displays
- Mentored new sales associates to contribute to the store's positive culture
- Performed performance reviews, employees’ yearly evaluations
- Assisted with Accounting for P&L statements
Education
High School Diploma -
J.E Young Academic Center
Fresno, CA05.2007
Skills
- Inventory specialist
- Merchandising expert
- Strong written & verbal Communication skills
- Store & Field operational knowledge
- Community Marketing
- POS systems knowledge
- Bookkeeping & cash handling/balancing
- Bank & credit card reconciliations
- Payroll processing & timekeeping
- Computer & Software literate
- Ability to give direction-delegate
- Data Research and Compilation
Languages
Spanish
Professional Working
Timeline
Executive Administrative Assistant
HAZA Foods, LLC & Affiliates
08.2018 - Current
Assistant Store Manager / Administrative Coordinator
Sprouts Farmers Market
08.2015 - 08.2018
Assistant Store Manager
CVS Pharmacy
03.2013 - 08.2015
Assistant Store Manager
McDonalds – 4625 Fairmont pkwy
11.2007 - 04.2012
High School Diploma -
J.E Young Academic Center
Similar Profiles
Tracy HeardTracy Heard
General Manager of Operations at HAZA FOODS, LLCGeneral Manager of Operations at HAZA FOODS, LLC
Dominic James RossiDominic James Rossi
Crew Member at Haza Foods of Northeast - Wendy,s RestaurantCrew Member at Haza Foods of Northeast - Wendy,s Restaurant
Sire RepolioSire Repolio
General Manager at Haza Foods (Wendys)General Manager at Haza Foods (Wendys)