Jennifer Gordon
The Villages,FL
Summary
Dynamic professional with extensive experience at McDonald's, adept at enhancing customer satisfaction and team motivation. Proven track record in developing strategies that boosted sales and streamlined operations. Skilled in customer relationship management and problem-solving, fostering a positive work environment while driving efficiency and profitability.
Overview
11
11
years of professional experience
Work History
Assistant Manager
McDonald's
05.2020 - 12.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with 95 employee's, maintaining a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies for store averaging $1 million in sales monthly.
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Department Manager/General Manager
McDonald's
10.2013 - 03.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
BBA - Business Administration
DeVry University
Lisle, IL06-2013
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL05-2010
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team motivation
- Time management
- Team leadership
Timeline
Assistant Manager
McDonald's
05.2020 - 12.2024
Department Manager/General Manager
McDonald's
10.2013 - 03.2020
BBA - Business Administration
DeVry University
Associate of Arts - Business Administration
American InterContinental University
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