Jennifer Gransden
Fox River Grove,IL
Summary
I am a humble talented woman who has always found away to be at the top. I have always been a trainer/ corporate trainer team lead or supervisor and excelled to the top.
Overview
32
32
years of professional experience
1
1
year of post-secondary education
Work History
Inside Sales
FP Mailing Solutions
Addison, IL
04.2014 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Up to date on current products, pricing and promotions our competitors were selling.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Inside Sales/Sales Closer
HGB/AT&T
Peoria, IL
02.2013 - 09.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Appointment Setter/Sales Closer
GSA Application
Oldsmar , FL
06.2009 - 11.2012
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Became Inside Sales Closer
- Closed at least 3 to 6 each week @ 15K-$25K per sale
Sales and Program Director Coordinator
Rue Education
Clearwater, FL
05.2005 - 08.2011
- Collaborated with students issues, identify applicable solutions and offer guidance.
- Talked to students about upgrading their education to the next level.
- Recommended what classes they needed to take to get their degree.
Server
Bahama Breeze
Tampa, FL
04.2006 - 10.2010
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Corporate Trainer/Server/Bartender
Chili's Bar And Grill
Bloomingdale, IL
07.1998 - 06.2006
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Opened new Store across the country, displayed, decorated, trained, soft openings.
- Collaborated with management to identify company training needs and scheduling.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL06.1998
No Degree - X-ray Technician/Phlebotomist
Ultimate Medical Academy
Tampa, FL 06.2007 - 11.2008
Skills
- Persuasive negotiator
- Compelling presentations
- Account acquisition
- Attention to detail
- Highly organized
- Coaching and teaching
- Revenue Growth
- Cross-Selling and Upselling
- Salesforce CRM
- Overcoming Objections
- Team Leader
Timeline
Inside Sales
FP Mailing Solutions
04.2014 - Current
Inside Sales/Sales Closer
HGB/AT&T
02.2013 - 09.2014
Appointment Setter/Sales Closer
GSA Application
06.2009 - 11.2012
No Degree - X-ray Technician/Phlebotomist
Ultimate Medical Academy
06.2007 - 11.2008
Server
Bahama Breeze
04.2006 - 10.2010
Sales and Program Director Coordinator
Rue Education
05.2005 - 08.2011
Corporate Trainer/Server/Bartender
Chili's Bar And Grill
07.1998 - 06.2006
High School Diploma -
Glenbard North High School
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