Jennifer Gray

Cape Coral,FL

Summary

Pursuing full-time position Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service.

Dedicated customer service representative with successful experience in fast-paced office/ restaurant settings.

Overview

years of professional experience

Work History

Office Administrative Assistant / HVACC

Magnificent Air

Cape Coral, FL

03.2023 - 03.2025

Welcomed visitors and customers with professionalism.
Provided clerical support to company employees by copying, faxing, and filing documents.
Tracked and analyzed performance and sales data using updated spreadsheets and databases.
Responded to inquiries from callers seeking information.
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or follow up on leads.
Explained promotions clearly to drive increased sales.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Interacted with different vendors to order specific products. Handled pricing, & communicate instructions with client to collect payment and schedule appropriate time for repair to be completed.
Minimized errors in documentation by carefully proofreading and revising written materials.
Managed filing system, entered data and completed other clerical tasks.
Achieved exceptional customer satisfaction by effectively managing unique requests.
Liaised between clients and vendors and maintained effective lines of communication.

Vendor Assistant

FloraLogix’s

Multi Locations in Lee County

04.2022 - 01.2023

Handled complaints proficiently to maintain client satisfaction.
Addressed vendor concerns promptly, leading to improved relations.
Optimized order processes to ensure faster delivery times.
Prepared instructional content to support onboarding of new staff in vendor management.
Monitored adherence to company policies and industry standards during vendor interactions.
Ensured timely adjustments to procurement plans by closely observing evolving market trends and supplier dynamics.
Coordinated shipping schedules with vendors to guarantee timely delivery
Coordinated across teams to recognize and meet sourcing demands promptly.
Tracked and measured sales inventory using mobile technology, reporting sales from field.
Established and maintained relationships with vendors to provide steady supply of products.
Loaded and unloaded boxes and pallets of merchandise for customers.
Stayed current on product specs and prices and accurately updated display product literature.
Evaluated potential vendors based on product quality, pricing, and reliability.

Dining Room Supervisor

American House

Bonita Springs, FL

09.2021 - 01.2023

Circulated through dining room to gauge overall contentment of clientele.
Oversaw dining services to ensure exceptional guest experiences.
Managed ordering of food, beverage, and kitchen equipment.
Adhered to all health and safety regulations by training staff on proper food handling practices and monitoring compliance consistently.
Managed communication between kitchen and floor staff to maintain consistent customer satisfaction.
Ensured accurate and timely completion of orders by coordinating with kitchen staff.
Facilitated adherence to dining room policies through effective communication.
Trained new hires in food handling and safety protocols, orientation, expectations and job responsibilities.
Allocated working hours and daily side work.
Coordinated efforts between service and kitchen staff to accommodate guests' allergies.
Optimized seating arrangements to enhance service flow during peak hours.
Utilized conflict resolution techniques for mediating customer complaints.
Addressed customer complaints with professional demeanor and used problem-solving skills to resolve issues.
Monitored food preparation, production, and plating for quality control.
Planned and executed promotions and special events in close collaboration with management.
Set and oversaw weekly and special event menu plans.

Education

Science For A Health Professional - Physical Therapy

Eastern Florida State College

Melbourne, FL

05.2020

Skills

Data entry
Verbal communication
Microsoft office
Schedule management
Scheduling appointments
Billing and invoicing
Schedule and calendar management
Database entry
Inventory management
Telephone reception
File management
Word processing
Customer engagement
Database maintenance
Spreadsheet development
Multitasking and organization
Scanning and copying
Hospitality and accommodation
Vendor engagement
Email management
Customer service

Administrative support
Computer skills
Microsoft Word
Computer proficiency
Office administration
Filing
Dedicated team player
Client relations
Excel spreadsheets
Microsoft Excel
Strong problem solver
Customer and client relations
Microsoft PowerPoint
Scheduling
Appointment scheduling
Data organization
Multi-line phone proficiency
Spreadsheets
Time management
Purchase orders organization

Recommendation

05/02/23, Kristi Craddock, M.Ed., Exceptional Student Education Coordinator, The School District of Palm Beach County, It is a pleasure to recommend Jennifer Gray for admission into your program., Jennifer worked for me, within my cleaning and organizational business last spring., I am an entrepreneur, part time, and have been in the education field for nearly 30 years., I can attest to the fact that she was consistently on time, performed the duties above and beyond, and adhered to the duties assigned to her., Jennifer was accepting of constructive criticism and used it to better her job performance., I was able to observe her on a weekly basis, and saw firsthand her ability to take initiative and problem solve when needed., I recommend Jennifer Gray for admission into the college program of her choosing., From what I observed during the time she worked for me, Jennifer would be diligent within her studies and be an excellent addition to the class atmosphere.

Timeline