Jennifer Green
Palmera Vacation Club
Hilton Head Island,SC
15
years of professional experience
Results-driven Recruiting/Training Manager skilled in recruitment analytics and team leadership. Developed strategies that enhanced talent acquisition and cultivated inclusive environments, improving retention and employee satisfaction. Reduced customer rescission rate by 10% and increased average sales volume per guest by 8.5% since joining. Focus on fostering positive employee engagement to strengthen client relationships.
Work History
Recruiting Manager
2 Years 11 Months- Developed and implemented recruiting strategies to attract top talent for various positions.
- Utilized applicant tracking system to manage recruitment workflow and maintain candidate databases.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
- Managed recruitment team and trained and mentored new advisors.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Fostered positive work environment through comprehensive employee relations program.
Vacation Counselor
11 Years 9 Months- Facilitated exceptional guest experiences by coordinating vacation packages and activities.
- Developed and implemented customer engagement strategies to enhance satisfaction and loyalty.
- Consistently met or exceeded performance targets through diligent prospecting efforts and effective sales strategies.
- Utilized strong listening skills to identify clients'' needs accurately before crafting unique solutions that satisfied their preferences.
- Conducted thorough research on destinations and travel options, presenting well-informed suggestions to clients.
- Provided support for guests experiencing travel issues, resolving problems swiftly to minimize disruptions.
- Engaged regularly in networking events, increasing brand awareness and attracting new clientele.
- Established rapport with guests, fostering long-term relationships and generating referrals.
- Maintained up-to-date information on industry trends and destination updates for accurate guidance during consultations.
- Secured repeat business by delivering exceptional customer service and addressing concerns promptly.
- Developed comprehensive knowledge of various vacation products, enabling prompt response to diverse client inquiries.
Education
High School Diploma
Skills
LinkedIn sourcing
Metrics-driven recruiting
Recruitment marketing
LinkedIn recruiting
Job posting optimization
Candidate sourcing
Interviewing techniques
Onboarding management
Inclusion strategies
Talent mobility strategies
Background checks
Cross-functional coordination
Relocation assistance
Timeline
Recruiting Manager
Palmera Vacation Club
10.2023 - CurrentRead More
Vacation Counselor
Palmera Vacation Club
01.2012 - 10.2023Read More
Hilton Head Island High School
High School Diploma
Read More