Jennifer Gunde
Pittsburgh,PA
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
16
16
years of professional experience
Work History
Patient Services Representative
UPMC Cosmetic Surgery and Skin Health Center
10.2023 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Assisted patients with inquiries, providing accurate information on services and procedures.
- Coordinated communication between patients and medical staff to streamline care delivery.
- Maintained patient records, ensuring compliance with privacy regulations and data accuracy.
Amazon Delivery Driver
Amazon
08.2017 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Patient Access Coordinator
Children’s Hospital Of Pittsburgh
01.2009 - 01.2017
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Resolved patient billing issues in line with established guidelines.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
Education
Associate of Applied Science - Billing And Coding
Community College of Allegheny County
Pittsburgh, PASkills
- Local Routes Understanding
- Knowledge of State Roads and Highways
- Customer Service
- Shipping and Packaging
- Time Management
- GPS and Route Planning
- Order Picking and Processing
- Attention to Detail
- Responsible Driver
- Client Relationship Management
- Food Delivery
- Local Delivery
Timeline
Patient Services Representative
UPMC Cosmetic Surgery and Skin Health Center
10.2023 - Current
Amazon Delivery Driver
Amazon
08.2017 - Current
Patient Access Coordinator
Children’s Hospital Of Pittsburgh
01.2009 - 01.2017
Associate of Applied Science - Billing And Coding
Community College of Allegheny County
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