Jennifer Gutierrez
Tacoma,WA
Summary
Dedicated professional with extensive experience in administering policies and procedures while effectively overseeing personnel. Recognized for delivering exceptional customer service and fostering strong client relationships, contributing to organizational success. Demonstrates a commitment to excellence and innovation, with a proven ability to meet deadlines and promote a positive environment for both employees and clients. Seeking to leverage these skills in a dynamic organization that values talent and teamwork.
Overview
1
1
year of professional experience
Work History
Assistant Community Manager
Thrive Communities
Des Moines , WA
03.2024 - 07.2024
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Provided monthly reports on community metrics and progress towards goals.
- Monitored community conversations and provided timely responses to inquiries.
- Collaborated with marketing teams to align community strategies with brand goals.
Leasing Consultant
Thrive Communities
Des Moines, WA
06.2023 - 03.2024
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Achieved a 30% increase in property ratings over a half-year period.
- Detailed application requirements and answered questions from prospective tenants.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Used conflict resolution skills to quickly resolve issues among residents.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
High School Diploma -
Franklin Pierce High School
Tacoma, WASkills
- Expertise in Microsoft Office
- Cross-functional coordination
- Hospitality and accommodation
- Meticulous and detail-oriented
- Document control
- Payment management
- Daily operations oversight
- Policy administration
- Problem-solving
- Adaptability and flexibility
- Relationship building
- Customer service
- Customer support
- Leasing and sales
- Resident relations
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Community Manager
Thrive Communities
03.2024 - 07.2024
Leasing Consultant
Thrive Communities
06.2023 - 03.2024
High School Diploma -
Franklin Pierce High School