Jennifer Gutierrez
Menards
Palatine,IL
2
Languages
9
years of professional experience
Dynamic and dependable professional with extensive experience in customer service at Walmart. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in money handling and maintaining organized environments, consistently achieving productivity goals while fostering strong customer relationships. Committed to excellence and teamwork in fast-paced settings.
Work History
Sales Associate
8 Months- Supported customers with product selection, pricing, and location questions on sales floor.
- Processed transactions accurately through point-of-sale systems and handled cash, card, and return requests.
- Refilled merchandise, organized displays, and maintained shelf availability across store departments.
- Resolved routine customer concerns by coordinating with supervisors and matching needs with store policies.
- Kept aisles clean and organized while following merchandising standards to improve shopping experience.
- Arranged racks and shelves to support visual appeal, customer engagement, and promotion of specific merchandise.
- Prepared merchandise for sales floor through pricing and tagging.
- Completed purchases through cash, card, and check transactions.
- Responded to customers in-store and by telephone with strong service and follow-through.
- Opened, shelved, and merchandised new products in organized, visually appealing displays for sales promotions.
Cashier
5 Months- Processed cash, credit, and check payments accurately at register.
- Supported guests with purchases, returns, exchanges, and price checks.
- Welcomed customers entering store and responded quickly to service needs.
- Built strong customer relationships that encouraged repeat business.
- Kept checkout area clean, organized, and stocked with needed supplies.
- Handled cash with high accuracy and checked bills for fraud.
- Completed cash, card, and check transactions for customer purchases.
- Maintained clean, safe shopping environment through regular sanitation of checkout area.
- Managed cash drawer accurately and balanced all transactions at end of day.
- Improved checkout efficiency by organizing area for smooth workflow.
- Met productivity goals through consistent attention to detail and organization during busy shifts.
Package Handler
4 Years 1 Month- Loaded and unloaded packages from trailers, handling items safely and placing freight accurately.
- Scanned parcel labels and directed shipments to correct destination areas.
- Sorted packages by size, destination, and service level to support efficient processing flow.
- Moved packages through conveyor systems while keeping work pace consistent.
- Checked parcels for damage and reported exceptions for proper handling.
- Kept work areas organized to support smooth package processing.
- Followed safety rules to maintain safe work environment.
- Improved package handling efficiency through proper sorting and organizing techniques.
- Cleared jams and unblocked conveyor system to keep goods moving.
- Reported hazards and other issues to supervisors and coworkers for quick resolution.
- Helped supervisors track inventory, supporting accurate records and fewer discrepancies.
- Volunteered for extra shifts during peak season to help prevent delays in package processing.
- Used handheld scanners to track and move freight throughout distribution network.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Order taking
Written and verbal communication
Professionalism and courtesy
Product restocking
Merchandise restocking
ID verification
Attention to detail
Clear communication
Honest and dependable
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Menards
12.2025 - 05.2026Read More
Package Handler
UPS
11.2017 - 12.2021Read More
Sales Associate
Walmart
02.2017 - 10.2017Read More
Palatine Highschool
High School Diploma
Read More