Jennifer Hanno
Sunrise,FL
Summary
Retail manager with expertise in training and development, sales in retail environment.
Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
HomeGoods
Pompano Beach/ Boca, FL
04.2015 - 04.2018
- Assist Store Manager in the areas of Merchandising,Operations, Customer Service and Human Resources within a high volume store location.
- Coached associates in promoting TJX Reward Program. Met and exceeded yearly goal.
- Interviewed, hired and trained associates and equipped to comply with company policies and procedures.
- Impacted overall customer service scores by creating a fast, fun and service environment.
- Managed new store opening, without a store manager.
Assistant Store Manager
Van Huesen
Sunrise, FL
03.2014 - 04.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Asset Protection Manager
Saks Fifth Avenue
Bal Harbour , FL
03.2000 - 02.2014
- Implement best practices and preventative measures in the effort of maintaining profitability.
- Reduced shrink 0.4% through thorough training of asset protection staff, retail managers and meticulous reviews of company documents for a 3 year average.
- Trained asset protection staff, retail managers and store employees on loss control, prevention measures and safety.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FLSkills
- Strategic Thinker
- Verbal and Written Communication
- Decision Making
- Training Management
- Team Leadership
- Multitasking and Prioritization
- Customer Service Management
Additional Information
Awarded Sales Support Manager 2006,2010.
Awarded best community partner and networking 2013.
Trained and developed 3 supervisors to become managers.
Timeline
Assistant Store Manager
HomeGoods
04.2015 - 04.2018
Assistant Store Manager
Van Huesen
03.2014 - 04.2015
Asset Protection Manager
Saks Fifth Avenue
03.2000 - 02.2014
Bachelor of Science - Criminal Justice
Florida International University