Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
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Jennifer Hardcastle

Jennifer Hardcastle

Ada,OK

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in parking and patient experience.

Overview

19
19
years of professional experience

Work History

Director of Operations

Towne Park
11.2022 - Current
    • Defined, implemented, and revised operational policies and guidelines.
    • Achieved team goals through formalized training plans, coaching, and performance management.
    • Oversaw day-to-day production activities in accordance with business objectives.
    • Monitored budget and utilized operational resources.
    • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
    • Analyzed customer feedback and identified areas for improvement to drive business success.

Area Manager

Towne Park, Ltd.
02.2022 - 10.2022
  • Oversee managers and their teams to make sure that all locations are hitting their financial, service, and safety goals
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Supervised various locations, enforcing high-quality standards of operation.

Account Manager

Towne Health
03.2021 - 02.2022
  • Helped grow several new service lines that help provide key nonclinical roles to support the Chickasaw Nation during the Coronavirus pandemic
  • Held monthly meetings with clients and have daily interactions with them as well
  • Responsible for payroll, revenue, forecasting for the month, and having weekly conversations with my associates
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Associate Manager

Towne Health
10.2020 - 03.2021
  • As an Associate Manager I aided the Account Manager in revenue reconciliation, forecasting hours, interviewing and onboarding new associates
  • Over the years of working for Towne Park and the CNMC I created relationships with all the clients at the hospital and attended monthly meetings
  • Mentored and supported 100+ department employees to create strong workplace culture.
  • Remedied issues and conflicts among workers using negotiation and active listening.

Lead Screener

Towne Park
03.2020 - 10.2020
  • Responsible for making sure that all our screening staff understood the screening procedures for the Coronavirus pandemic as created by the Chickasaw Nation Department of Health
  • Assured that all staff followed Safe 360 protocols and and had the tools they needed to screen appropriately

Guest Service Captain

Towne Park
09.2017 - 03.2020
  • Provided customer service for valet guests, trained new associates, performed daily tasks such as shift huddles, driver evaluations, and divided tips
  • Developed and maintained positive relationships with guests for satisfaction.

Guest Service Associate

Towne Park
12.2014 - 09.2017
  • Provide complimentary valet service for guests of the Chickasaw Nation Medical Center
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Cashier

Busy B's
02.2014 - 07.2015
  • Providing customer service
  • Cleaning and Organizing the store
  • Prepare pizza

Shift Manager/Key Holder

Walgreens Retail Store and Pharmacy
11.2013 - 02.2014
  • Customer service, stock and reset shelves, inventory check, count down all tills and create deposits, help in pharmacy, create and distribute tasks for each department and employee, and train employee

Lead Cashier

Rollins Dino Mart
10.2010 - 10.2013
  • Providing customer service
  • Counting registers at the end of shifts
  • Store order
  • Crew training
  • Bookkeeping

Shift Supervisor

Murphy USA
12.2009 - 10.2010
  • Providing customer service
  • Counting registers at the end of shifts
  • Bank deposits
  • Weekend store opener
  • Store order
  • Crew training
  • Bookkeeping

Shift Supervisor

Love's Country Stores
06.2006 - 08.2009
  • Providing customer service
  • Counting registers at the end of shifts
  • Bank deposits
  • Inventory checks
  • Crew training
  • Bookkeeping

Education

Certification - Phlebotomy

Pontotoc Technology Center
Ada, OK
12.2014

Certification - Emergency Medicine

Lenawee Vo-Tech Center
Adrian, MI
05.2005

High School Diploma - undefined

Sand Creek High School
Sand Creek, MI
05.2005

Skills

  • Cash Handling
  • Customer Service
  • 10-Key
  • Inventory
  • Telephone Skills
  • Typing
  • Management
  • Valet Parking
  • Account Management
  • Guest Services
  • Interviewing
  • Bookkeeping
  • Leadership training
  • Performance analysis
  • Creating Financial Budgets

Key Qualifications

  • Customer service professional offering over 10 years of diversified experience.
  • Customer service skills including the ability to relate to customers needs and resolve any issues they may have.
  • Ability to maintain a fast and steady work ethic and am able to help others around me do the same.
  • Bookkeeping and inventory experience.
  • Hardworking and easy to train.
  • Goal Oriented
  • Keyboard/10-key
  • Authorized to work in the US for any employer

Timeline

Director of Operations

Towne Park
11.2022 - Current

Area Manager

Towne Park, Ltd.
02.2022 - 10.2022

Account Manager

Towne Health
03.2021 - 02.2022

Associate Manager

Towne Health
10.2020 - 03.2021

Lead Screener

Towne Park
03.2020 - 10.2020

Guest Service Captain

Towne Park
09.2017 - 03.2020

Guest Service Associate

Towne Park
12.2014 - 09.2017

Cashier

Busy B's
02.2014 - 07.2015

Shift Manager/Key Holder

Walgreens Retail Store and Pharmacy
11.2013 - 02.2014

Lead Cashier

Rollins Dino Mart
10.2010 - 10.2013

Shift Supervisor

Murphy USA
12.2009 - 10.2010

Shift Supervisor

Love's Country Stores
06.2006 - 08.2009

High School Diploma - undefined

Sand Creek High School

Certification - Phlebotomy

Pontotoc Technology Center

Certification - Emergency Medicine

Lenawee Vo-Tech Center
Jennifer Hardcastle