Jennifer Hargrow
Garland,TX
Summary
Dynamic Store Manager with extensive experience at Sally Beauty Holdings Inc., excelling in customer service management and employee training. Proven track record of enhancing customer satisfaction and optimizing inventory control. Recognized for outstanding communication skills and fostering a positive work environment, driving team performance and store success.
Overview
8
8
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
Garland, TX
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Dollar Genral
Dallas, TX
11.2017 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Front End Manager
Ross Dress for Less
Garland, TX
10.2016 - 09.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Education
Garland High School
Garland, TX05.1999
Skills
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Employee training
Timeline
Store Manager
Sally Beauty Holdings Inc.
05.2022 - Current
Store Manager
Dollar Genral
11.2017 - 05.2022
Front End Manager
Ross Dress for Less
10.2016 - 09.2019
Garland High School