Jennifer Harman
Cleveland
Summary
Well-organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Operations Manager
918 Dentist
Glenpool
07.2021 - Current
- Coordinated daily operations to ensure smooth patient flow.
- Managed scheduling and appointment systems to optimize staff utilization.
- Managed daily operations of a busy dental practice efficiently.
- Oversaw billing processes and insurance claims submissions accurately.
- Trained new staff on office procedures and patient interaction protocols.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Assisted in training new employees on office policies and procedures related to dental services.
- Processed dental insurance claims.
- Verified patient eligibility for insurance coverage and benefits.
- Coordinated with dental providers to resolve claim disputes efficiently.
Office Manager
Cherry Street Family Dentistry
Tulsa
02.2012 - 07.2021
- Managed daily office operations to ensure efficiency and organization.
- Coordinated the schedule.
- Oversaw office supply inventory and placed orders as needed.
- Managed daily operations of dental office and ensured smooth workflow.
- Handled billing, insurance claims, and financial transactions accurately.
- Conducted regular inventory checks and ordered dental supplies as needed.
- Facilitated communication between dental team and patients regarding treatment plans.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated patient appointments and managed scheduling for dental treatments.
- Communicated treatment plans to patients and answered their questions effectively.
- Educated patients on insurance benefits and payment options available.
- Processed payments from patients for services rendered.
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
Lead Dental Assistant Instructor
Vandelay Education/Tulsa Dental Assisting School
Tulsa
03.2018 - 02.2021
- Instructed students on dental procedures and patient care techniques.
- Demonstrated the use of dental tools and equipment in practical sessions.
- Evaluated student performance through hands-on assessments and examinations.
- Provided guidance and mentorship to aspiring dental assistants during training.
- Ensured compliance with safety regulations in the classroom and lab settings.
- Demonstrated proper techniques for infection control, sterilization, chair side procedures, patient management, and laboratory skills.
- Supervised student externships at offsite locations providing feedback on their performance.
- Collaborated with other instructors within the department on developing innovative teaching methods.
- Developed and implemented course curriculum to ensure students had the necessary knowledge to become successful dental assistants.
- Monitored attendance records of all enrolled students to ensure they meet state requirements for graduation eligibility.
- Instructed on topics such as dental anatomy, pathology, pharmacology, radiology, restorative dentistry and office practice.
- Conducted regular assessments of student progress through quizzes and exams.
Lead Dental Assistant
Randy McCormick, D.D.S.
Tulsa
06.2002 - 02.2021
- Prepared and sterilized dental instruments and equipment for procedures.
- Managed patient records, ensuring accuracy and confidentiality in data entry.
- Provided chairside support, anticipating dentist needs during procedures efficiently.
- Maintained a clean and organized work environment to promote patient safety.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Educated patients on treatment procedures and post-procedure home care.
Education
Dental Assistant Certification - Dental Assistant Program
Platt College
Oklahoma City, OK 04.1999 - 04.2000
Skills
- Patient scheduling
- Insurance claims processing
- Dental practice management
- Staff training
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Policies and procedures implementation
- Staff management
- Schedule management
- Staff retention
Certification
- Expanded Duty Dental Assistant Certification
- CPR/BLS
Timeline
Operations Manager
918 Dentist
07.2021 - Current
Lead Dental Assistant Instructor
Vandelay Education/Tulsa Dental Assisting School
03.2018 - 02.2021
Office Manager
Cherry Street Family Dentistry
02.2012 - 07.2021
Lead Dental Assistant
Randy McCormick, D.D.S.
06.2002 - 02.2021
Dental Assistant Certification - Dental Assistant Program
Platt College
04.1999 - 04.2000