Jennifer Harmon
Marydel,DE
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
12
12
years of professional experience
Work History
Cashier
Wawa Food Markets
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
General Manager
Arby's
06.2013 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Education
High School Diploma -
Caesar Rodney
Camden DeSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Money handling
- Customer service excellence
- Cash handling
- Time management skills
- Cleaning and sanitizing
Accomplishments
- Completed manager training program.
- Promoted to General manager after only year for exceptional performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and mentored 27 employees.
Languages
English
Timeline
Cashier
Wawa Food Markets
03.2024 - Current
General Manager
Arby's
06.2013 - 03.2024
High School Diploma -
Caesar Rodney
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