Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Jennifer Helms

Heath Springs,SC

Summary

Motivated and versatile server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Focused and hardworking team member. Provides a cheerful experience while balancing needs of patrons and team members. Commended for having a solid attendance record and delivering exceptional customer service.

Overview

15
15
years of professional experience

Work History

Senior Waitress

Big View Diner
16637 Lancaster Hwy. Charlotte, NC 28277
10.2015 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised set up of banquet food stations
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked guests' identification before serving alcoholic beverages.

Waitress

Wing King Cafe
426 Lancaster Bypass E, Lancaster SC 29720
02.2011 - 09.2015
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Provided recommendations on menu items and upsold food and drinks to increase sales

Waitress

Jomars Family Restaurant
278 Lancaster Bypass E. Lancaster, SC 29720
06.2008 - 02.2011
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

High School Diploma -

Lancaster High School
Lancaster, SC
05.2003

Skills

  • Table Bussing
  • Cash Handling
  • Professional Relationships
  • High-Volume Dining
  • Train Employees
  • Dining Customer Service
  • Process Payments
  • Supply Restocking
  • Price Memorization
  • Food Preparation and Safety

Timeline

Senior Waitress

Big View Diner
10.2015 - Current

Waitress

Wing King Cafe
02.2011 - 09.2015

Waitress

Jomars Family Restaurant
06.2008 - 02.2011

High School Diploma -

Lancaster High School
Jennifer Helms