Athena
Open To Work
Jennifer Hendrix
Facility Administrator
Pembroke,GA
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePaid time off401k matchWork-life balanceHealthcare benefitsPaid sick leaveSummary
Facility administrator with over 24 years of experience in team leadership, operational excellence, and continuous improvement. Proven track record in mentoring staff and enhancing patient care and business performance. Expertise in revenue growth through new account acquisition and retention of existing relationships.
Overview
24
24
years of professional experience
Work History
Administrative/Account Manager
Ogeechee OB-GYN
Statesboro, GA
07.2023 - Current
- Strengthened team performance and supported increased new patient acquisition through effective leadership and training.
- Streamlined front office operations to enhance productivity and improve the overall patient experience.
- Ensured regulatory compliant patient intake and improved accuracy of clinical documentation.
- Improved continuity of care and reduced appointment no shows by facilitating efficient patient provider communication.
Store Manager
Rainbow Shops
Savannah, GA
04.2023 - 07.2023
- Catapulted the store to the highest weekly sales, reducing inventory shrinkage from 1.5% to 0.7% within three months, and removal from the listed locations identified as at risk.
- Strengthening team performance by recruiting, training, and developing staff, contributing to a positive, high-performing work environment.
- Improved product visibility and supported sales growth by implementing effective merchandising strategies.
- Oversaw daily store operations—including cash handling, opening/closing procedures, compliance management, and banking functions—to maintain operational accuracy.
Facility Administrator
DaVita Kidney Care
Ridgeland, SC
06.2008 - 12.2022
- Directed multi site healthcare operations, leading teams of 25+ employees and ensuring consistent delivery of safe, high quality care to more than 150 patients.
- Oversaw key administrative functions—including budgeting, inventory management, regulatory compliance, and workforce scheduling—across multiple facilities.
- Developed, mentored, and evaluated clinical and administrative staff through structured performance management and targeted training initiatives.
- Recognized for strong operational leadership and excellence in patient care quality, compliance, and organizational performance.
- Led comprehensive performance review processes to identify improvement needs and drive accountability across all staff levels.
- Ensured full compliance with state and local healthcare regulations through routine facility inspections, staff education, and corrective action implementation.
Education
Bachelor of Science - Criminal Justice Administration
08.2008 - 01/2010
- GPA: 4.0
- Graduated Summa Cum Laude
Associate of Applied Science - Forensic Science
01.2002 - 01/2004
- GPA: 4.0
- Graduated Summa Cum Laude
Skills
- Patient intake management
- Workflow improvement
- Revenue growth strategies
- Customer complaint resolution
- Staff training and development
- Loss prevention strategies
- Sales performance analysis
- Operational oversight
- Team leadership
- Cash handling procedures
- Monthly reporting
- Employee recruitment
- Staff mentoring
- Systems and software expertise
- Multi-task management
- Statement billings
- Payment collecting
- Database management
Leadership Skills And Achievements
- Promoted as the only non‑licensed teammate to Facility Administrator, leading a top‑performing facility recognized for the highest monthly clinical outcomes.
- Achieved the Region’s highest patient and provider satisfaction ratings.
- Awarded the “We Are Here” award for leadership and for driving successful transitions to home modalities.
- Improved financial performance by reducing outstanding balances, lowering claim denial rates through proactive insurance verification, and increasing new patient registrations—earning monthly performance bonuses.
- Elevated store performance to “Most Improved” within three months by decreasing shrinkage from 1.5% to 0.7%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Phreesia
Epic
Cerner
Microsoft 365
Timeline
Administrative/Account Manager - Ogeechee OB-GYN
07.2023 - Current
Store Manager - Rainbow Shops
04.2023 - 07.2023
University of Phoenix - Bachelor of Science, Criminal Justice Administration
08.2008 - 01/2010
Facility Administrator - DaVita Kidney Care
06.2008 - 12.2022
Ogeechee Technical College - Associate of Applied Science, Forensic Science
01.2002 - 01/2004