Jennifer Hernandez
Sunnyvale,CA
Summary
Hello my name is Jennifer I am currently a Patient Service Representative with a proven track record at Palo Alto Medical Foundation, enhancing patient trust through empathetic service and strict HIPAA compliance. Expert in insurance verification and medical terminology, I excel in high-pressure environments, demonstrating exceptional customer service and problem-solving skills.
I am hoping to further my career as an EKG Technician to gain more experience and knowledge as a way to help patients on a daily basis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Palo Alto Medical Foundation
08.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Member Service Supervisor
Costco
12.2020 - 08.2023
- Helped members navigate systems, pay for services and resolve different concerns.
- Assisted prospective and established members in person or by telephone.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Registered Behavior Technician
Behavioral Health Works, Inc
01.2020 - 11.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Barista
Starbucks
04.2017 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Science - Behavioral Sciences
San Jose State University
San Jose, CA2026
Associate of Arts - Behavioral Sciences
De Anza College
Cupertino, CA06.2023
Associate of Arts - Sociology
De Anza College
Cupertino, CA06.2023
Skills
- Patient Care
- HIPAA Compliance
- Clinical Documentation
- EKG Interpretation
- Telemetry monitoring
- Electrode Placement
- Basic Life Support
- Problem-Solving
- Fluent spanish speaker
- Electronic Charting
- Certified EKG Technician
Certification
- Electrocardiogram (ECG) Monitor Technician Program - California Medical Training Center
- Certified EKG Technician, National Healthcareer Association - NHA
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Palo Alto Medical Foundation
08.2023 - Current
Member Service Supervisor
Costco
12.2020 - 08.2023
Registered Behavior Technician
Behavioral Health Works, Inc
01.2020 - 11.2022
Barista
Starbucks
04.2017 - 01.2020
Bachelor of Science - Behavioral Sciences
San Jose State University
Associate of Arts - Behavioral Sciences
De Anza College
Associate of Arts - Sociology
De Anza College