Jennifer Hernandez
Killeen,TX
Overview
19
19
years of professional experience
Work History
Sales Associate
Rooms To Go
Harker Heights, TX
12.2024 - 11.2025
- Assisted customers in selecting furniture to meet their needs and preferences.
- Maintained knowledge of current promotions and sales to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.
- Collaborated with team members to achieve store sales goals and enhance service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Manager
Xclusive
Georgetown, TX
10.2017 - 07.2024
- Developed and executed sales strategies to enhance customer engagement.
- Analyzed market trends to identify new business opportunities.
- Collaborated with cross-functional teams to streamline sales processes.
- Trained and mentored junior sales staff on product knowledge and customer service techniques.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Front End Manager
Walmart
Lecanto, FL
03.2007 - 04.2015
- Led front-end operations, ensuring alignment with strategic objectives and optimizing customer experience.
- Developed and implemented training programs for front-end staff to enhance service delivery and efficiency.
- Analyzed customer feedback to identify areas for process improvements and drive operational excellence.
- Collaborated with cross-functional teams to streamline workflows and reinforce brand consistency across all touchpoints.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability for front-end sales.
- Established performance metrics for front-end staff, fostering accountability and identifying opportunities for development.
- Managed scheduling and staffing to ensure adequate coverage during peak business hours, enhancing service responsiveness.
- Executed promotional strategies at the front end, driving customer engagement and supporting overall sales goals.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
Education
High School Diploma - Hospitalidad Y Turismo
Superior Vacacional Antonio Lucchetti
Arecibo,PRSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Cash register operation
Sales strategies
Upselling
Policy Information
- 999412647, Progressive County Mutual Ins Co, Jennifer Hernandez, 2025-06-27, 2025-12-27
Return Address
1510 McCarthy ave Killeen,Texas 76549
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Rooms To Go
12.2024 - 11.2025
Sales Manager
Xclusive
10.2017 - 07.2024
Front End Manager
Walmart
03.2007 - 04.2015
High School Diploma - Hospitalidad Y Turismo
Superior Vacacional Antonio Lucchetti