JENNIFER HERNANDEZ
Miami,FL
Summary
Passenger Service Agent with hands-on airport experience supporting passenger check-in, boarding, arrivals, baggage processing, seat assignments, and airline system operations. Experienced in providing professional customer service in fast-paced airport environments while following airline, airport, safety, and security procedures. Fluent in English and Spanish with strong communication, problem-solving, and multitasking skills.
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Passenger Service Agent
SWISSPORT
11.2024 - Current
- Provide check-in, boarding, and arrival services for domestic and international passengers in compliance with airline and airport policies.
- Operate airline systems to issue boarding passes, check baggage, and assign seats accurately.
- Assist passengers with ticketing issues and flight delays while maintaining professional and helpful customer service.
- Support passenger screening and baggage handling while following airline safety and security regulations.
- Communicate clearly with passengers and coworkers while multitasking in a fast-paced airport environment.
Cashier / Stock Associate
BATH & BODY WORKS
03.2023 - 03.2024
- Processed high-volume customer transactions accurately and efficiently using POS systems.
- Maintained an organized checkout area and followed cash-handling procedures.
- Assisted with restocking and merchandise presentation to maintain a customer-ready sales floor.
- Provided positive customer service while managing multiple tasks in a busy retail environment.
Cashier / Sales Associate
MARSHALL'S
06.2021 - 09.2021
- Assisted customers on the sales floor and provided courteous service in a fast-paced retail environment.
- Operated the register and supported accurate, efficient checkout experiences.
- Maintained merchandising standards and completed cleaning and organizational duties.
Education
High School Diploma - undefined
Miami Jackson Senior High School
Skills
- Passenger Check-In
- Boarding Operations
- Airline Check-In Systems
- Baggage Processing
- Boarding Pass Issuance
- Seat Assignments
- Passenger Customer Service
- Ticketing & Issue Resolution
- Safety & Security Procedures
- Communication & Multitasking
- Crisis Management
- English & Spanish
Certification
Class "D" Security Officer License, TWIC Card, Adobe Certified in Technology
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Passenger Service Agent
SWISSPORT
11.2024 - Current
Cashier / Stock Associate
BATH & BODY WORKS
03.2023 - 03.2024
Cashier / Sales Associate
MARSHALL'S
06.2021 - 09.2021
High School Diploma - undefined
Miami Jackson Senior High School