Jennifer Herrmann
San Antonio
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
13
13
years of professional experience
Work History
Server
The Purple Garlic
San Antonio, TX
04.2024 - 05.2026
- Delivered exceptional customer service in high-pressure environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service protocols, and operational standards.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled guest inquiries and complaints professionally, resolving issues promptly.
- Managed table assignments effectively to optimize seating efficiency during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Dough Pizzeria Napoletana
San Antonio, TX
09.2023 - 03.2024
- Delivered exceptional customer service in high-pressure environment, enhancing guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Paesanos Restaurant
San Antonio, TX
07.2013 - 09.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Improved dining experience by providing prompt, attentive service to guests.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Associate of Arts - Culinary
Le Cordon Bleu
Austin, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- High volume dining
Timeline
Server
The Purple Garlic
04.2024 - 05.2026
Server
Dough Pizzeria Napoletana
09.2023 - 03.2024
Server
Paesanos Restaurant
07.2013 - 09.2023
Associate of Arts - Culinary
Le Cordon Bleu