Jennifer Holms-Barron
Spring Hill,TN
Overview
9
9
years of professional experience
Work History
Client Service Specialist
H&r Block Tax Svc
Franklin, TN
01.2023 - 04.2023
- Managed and updated physical and digital client account information to keep records accurate and current.
- Received and submitted payments, updated account information and provided receipts.
- Scheduled and confirmed appointments based on customer availability.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Cafe Associate
Heritage Elementary
Thompson's Station, TN
08.2017 - 05.2021
- Restocked food, utensils and supplies throughout each shift.
- Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
- Built, restocked and cleaned display cases daily to showcase products.
- Documented orders and processed transactions for available drinks and beverages.
- Adhered to company food, safety, quality and sanitation policies.
Intake Specialist
Whitehardt
Nashville, TN
04.2014 - 07.2017
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
Education
Associate of Science - Paralegal Studies
Hodges University
Naples, FL06.1999
Skills
- Money handling
- Document management
- Reporting requirements
- Account management
- Customer support
Timeline
Client Service Specialist
H&r Block Tax Svc
01.2023 - 04.2023
Cafe Associate
Heritage Elementary
08.2017 - 05.2021
Intake Specialist
Whitehardt
04.2014 - 07.2017
Associate of Science - Paralegal Studies
Hodges University