Jennifer Howington
Flowery Branch,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Server
J Christopher's
Flowery Branch, GA
03.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Crossroads
Flowery Branch, GA
02.2019 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Call Center Representative
VoiceNation
Duluth, GA
02.2017 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service Cashier
Toys R Us
Duluth, GA
07.2015 - 12.2017
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Accounts Payable Clerk
The Systems Depot
Duluth, GA
01.2010 - 06.2015
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Evaluated financial records to detect errors and discrepancies.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
General Studies
North Atlanta High School
Atlanta, GA05.1998
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Guest Relations Management
- Reliability
- Team Leadership
- Data Entry
- Accounts Payable
- Invoice Processing
- Data inputting
Timeline
Server
J Christopher's
03.2021 - 12.2023
Server
Crossroads
02.2019 - 03.2021
Call Center Representative
VoiceNation
02.2017 - 01.2019
Customer Service Cashier
Toys R Us
07.2015 - 12.2017
Accounts Payable Clerk
The Systems Depot
01.2010 - 06.2015
General Studies
North Atlanta High School