Jennifer Hudson
Valley Springs,United States
Summary
Compassionate Patient Representative with proven ability to complete tasks efficiently and increase productivity in fast-paced environments. Skilled in patient communication, processing insurance, appointment scheduling and working as a team member.
Overview
13
13
years of professional experience
Work History
Patient Care Representative
Mark Twain Medical Center/Dignity Health
San Andreas, California
04.2024 - Current
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Assisted healthcare providers in managing patient care by coordinating appointments, laboratory tests, and medical records.
- Performed basic clerical duties such as photocopying documents and filing papers.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
- Processed payments from patients using computer software programs.
- Provided assistance with registration paperwork during new patient intakes.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Demonstrated flexibility during changes to patient care practice.
- Troubleshot and resolved complex customer service issues to enhance the patient and family experience.
- Provided emotional support to patients and their families.
Surgical Technician
Sutter Amador Hospital
Jackson, CA
03.2011 - 10.2014
- Set up equipment, tools, and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment, and instruments.
- Collaborated with vendors and service providers to coordinate required services and equipment.
- Gathered and took inventory of equipment to confirm adequate supplies for surgery.
Education
High School Diploma -
Mt. Eden High School
Hayward, CA06.1994
Skills
- Critical thinking
- Troubleshooting
- Fast typing skills
- Scheduling appointments
- Medical Billing
- Organizational Skills
- Co-payment collection
- Patient Registration
- Healthcare knowledge
- New patient chart preparation
- Relationship Building
- Insurance Coverage Verification
- Documentation
- Patient-focused care
Timeline
Patient Care Representative
Mark Twain Medical Center/Dignity Health
04.2024 - Current
Surgical Technician
Sutter Amador Hospital
03.2011 - 10.2014
High School Diploma -
Mt. Eden High School
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