Jennifer Incera
Las Vegas,NV
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership and development, and operational improvement. Excels in communication, problem-solving, and adaptability, ensuring execution of business strategies and enhancement of team performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
First Cash Financial Services
Las Vegas, NV
10.2013 - Current
- Analyzed monthly P&L reports on sales, expenses, and revenue to create financial action plans. Implemented business strategies to increase revenue.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities stocked based on market forecasts and trends.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used verbal skills to effectively determine customers needs and maximize stores profitability.
- Built relationships with key customers and surrounding businesses to grow business networks and locate new opportunities.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving including resolving customer and staff complaints in a timely manner.
- Prepared monthly schedules to ensure proper floor coverage based on business needs.
- Recruited, trained, and supervised new employees and management.
- Responsible Person for FFL.
Sales Manager
Dillard's Department Store
Las Vegas, NV
02.2003 - 10.2013
- Recruited, trained, and mentored area sales managers to ensure success in their roles.
- Gained market share in sales performance through team focus, clienteling, and cultivating a relationship with buyers, vendors, and designers.
- Coached, developed and motivated team to achieve sales goals.
- Conducted regular meetings with staff members to review goals for the quarter and year.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Worked successfully with diverse group of staff, customer, and coworkers to accomplish goals and meet customers needs.
Sales Associate
Macy’s
Las Vegas, NV
03.2002 - 01.2003
- Certified bra fitter.
- Upsold additional items based on customers needs.
- Assessed customer needs to provide assistance and information on product features.
Sales Associate
Proffitt's Department Store
Johnson City , TN
06.1998 - 08.2001
- Processed transactions using a point-of-sale system.
- Greeted customers to determine wants or needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Seasonal Summer position while taking add summer credits for university at ETSU.
Education
Some College (No Degree) - Business Administration and Management
Clarkson University
Potsdam, NY01-2001
High School Diploma -
Clarkson School
Potsdam, NY01-2000
Some College (No Degree) - Business Administration and Management
East Tennessee State University
Johnson City, TNSkills
- Store operations oversight
- Employee retention strategies
- Team building and leadership
- Employee scheduling
- Competitor monitoring
- Market analysis
- Inventory oversight
- Problem-solving
- Staff performance improvement
- Goals and performance
- Culture development
- Customer relations
Affiliations
- I am passionate about gardening even in the extreme environment of our desert climate.
- I love travelling internationally but nothing is better than the beauty of our National Parks.
Certification
- Responsible Person for FFL 2017-current
- Certification Instructor for Company's FFL compliance in Las Vegas 2017-2022
Timeline
Store Manager
First Cash Financial Services
10.2013 - Current
Sales Manager
Dillard's Department Store
02.2003 - 10.2013
Sales Associate
Macy’s
03.2002 - 01.2003
Sales Associate
Proffitt's Department Store
06.1998 - 08.2001
Some College (No Degree) - Business Administration and Management
Clarkson University
High School Diploma -
Clarkson School
Some College (No Degree) - Business Administration and Management
East Tennessee State University