Jennifer Insua
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
19
19
years of professional experience
Work History
Department Manager
Primark
02.2023 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
My Salad
04.2018 - 12.2022
- Ensuring incoming staff complies with company policy
- Creating and implementing training for staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules, keeping track of employees' hours, recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift operations, ensuring all end of day cash outs are correctly completed
- Coordinating daily front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste, appraising staff performance, interviewing/recruiting new employees, interacting with guests to get feedback on product quality and service levels
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Show Operations Manager
Chiller Theater
10.2011 - Current
- Assist the Director of Operations in the overall daily operation and maintenance
- Represents Operations Department in absence of Director of Operations.
- Plan, direct, coordinate, and review the work plans.
- Meet with staff to identify and resolve problems.
- Assign work activities, projects and programs.
- Monitor workflow, review and evaluate work products, methods and procedure.
- Provide and/or coordinate department staff training.
- Work with Supervisors and other department employees to correct deficiencies, implement timely disciplinary and exiting procedures with staff.
- Assume management responsibility for all services and activities involved in the operations of all events.
- Ensure staff is working safely, efficiently and are aware of proper safety guideline.
Digital Personal Shopper
Walmart
12.2020 - 06.2021
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
STORE MANAGER
STARBUCKS
01.2007 - 04.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
Hardline Sales Associate
Target
09.2011 - 12.2011
- Improved customer satisfaction by providing exceptional product knowledge and attentive service.
- Increased sales revenue through effective upselling techniques and personalized recommendations.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Maintained visually appealing merchandise displays, driving foot traffic and increasing overall store attractiveness.
- Collaborated with team members to meet sales goals, consistently exceeding expectations and contributing to the store''s success.
- Assisted in training new hires on product knowledge and sales techniques, improving overall team performance and cohesion.
USHER
THE WILLIAMS CENTER FOR THE ARTS
01.2005 - 01.2007
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Participated in training sessions to stay current on venue policies, procedures, and best practices for customer service excellence
Education
Medical Assistant -
Eastwick College
Nutley, NJ05.2019
Bachelor Of Film And Television -
Fairleigh Dickinson University
Teaneck, NJ05.2010
High school diploma -
RUTHERFORD HIGH SCHOOL
Rutherford, NJ06.2006
Skills
- Team Supervision
- QA
- Performance Management
- Staff Management
- Sales Reporting
- Customer Service
- Policy Development
- Goals and Performance
- Recruiting and Hiring
- Training and Mentoring
- Motivational Leadership
- Flexible Schedule
- Customer Engagement
- Conflict De-Escalation
- Coaching and Mentoring
- Problem-Solving
- Personnel Management
- Work Planning and Organization
- Scheduling
- Personnel Training and Development
- Retail Management
- Safety and Security
- Staff Hiring and Retention
- POS Software
- Relationship Building and Management
- Loss Prevention
- Training and Development
- Order Management
- Employee Performance Evaluation
- Financial Analysis
- Decision Making
- Team Leadership
- Interpersonal Skills
Accomplishments
- Supervised team of 100+ staff members.
- Achieved annual budget by completing departmental planning with accuracy and efficiency.
- Trained more than 20 full time associates and 70 flex-time associates.
- Trained over 10 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Lead new store onboarding and introductory training classes to over 50 colleagues.
Additional Information
- MANAGEMENT
- Customer driven, team player and compassionate leader, sales focused.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Manager
Primark
02.2023 - Current
Digital Personal Shopper
Walmart
12.2020 - 06.2021
General Manager
My Salad
04.2018 - 12.2022
Show Operations Manager
Chiller Theater
10.2011 - Current
Hardline Sales Associate
Target
09.2011 - 12.2011
STORE MANAGER
STARBUCKS
01.2007 - 04.2018
USHER
THE WILLIAMS CENTER FOR THE ARTS
01.2005 - 01.2007
Medical Assistant -
Eastwick College
Bachelor Of Film And Television -
Fairleigh Dickinson University
High school diploma -
RUTHERFORD HIGH SCHOOL
Personal Information
- Willing To Relocate: Long Island and NYC Metro Area
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Long Island and NYC Metro Area
Work Authorization
Authorized to work in the US for any employer