Jennifer Jocke
Berea
Summary
Results-oriented Regional Sales Manager with over 20 years of experience in customer acquisition, territory development, and lead generation. Expertise in overcoming challenges in competitive markets to achieve significant growth and client retention. Demonstrated leadership and analytical skills drive success in meeting and exceeding sales targets.
Overview
26
26
years of professional experience
Work History
Northeast Regional Sales Manager
StoneAge Tools
03.2021 - Current
- Launched innovative product offerings in the Northeast region, driving substantial increases in market share and brand recognition.
- Identified new market opportunities and capitalized on emerging trends, exceeding quarterly sales targets.
- Covered 21 states in Northeast to maintain existing relationships and build new ones, generating new business and increasing revenue.
- Collaborated with cross-functional teams to develop tailored solutions addressing customer needs and pain points.
- Conducted regular competitor analysis to stay ahead of industry trends and maintain a competitive edge in the marketplace.
- Provided comprehensive training to customers on automation and tooling products.
Sales Engineer
Central Industrial Service Group
Wooster
07.2019 - 03.2021
- Acquired and managed customer accounts across Ohio and surrounding states for design, service, and modification of overhead cranes and their electrical and structural components.
- Conducted on-site sales calls, cold calling, phone marketing, estimating, order processing, purchasing, scheduling, invoicing, equipment rental, field measurement, and project management.
- Set up and managed small and large projects for mechanical and electrical retrofits, new equipment sales, and repairs.
- On site product presentation and training.
- Specialties include, but are not limited to overhead cranes, below the hook devices, floor mount material handling, industrial brakes, industrial controls, wireless controls, and more.
Sales Engineer
IWI, Inc.
Wickliffe
01.2009 - 01.2019
- Acquired new and maintained existing customer accounts related to the design, service, and modification of overhead cranes, including the respective electrical and structural components.
- Managed and supervised large project sites, ensuring adherence to project timelines and quality standards.
- Facilitated financial management of projects through accurate estimates, timely purchasing, and efficient invoicing, enhancing overall project profitability.
- Conducted preliminary site visits, estimated project costs, processed orders, and issued purchase orders to ensure project readiness.
- Working closely with technicians and the service department so there is a clear understanding of the scope of work to be performed for the specific job.
- On-site presentation and training.
Manufacturer's Representative
Absolute Material Handling (DBA) Dynamic Technologies
Sunbury
01.2005 - 01.2009
- Maintained distributor base and end-user accounts across Northeastern Ohio, Western Pennsylvania, Western New York, and West Virginia for Magnetek variable frequency drives, Mondel industrial brakes, Telemotive radio controls, and Bushman lifting devices.
- Participated in joint sales calls with distributors to strengthen relationships and promote products, resulting in increased business opportunities.
- Educated distributors and end users on new and existing product offerings, enhancing product knowledge and driving sales.
- Onsite customer support, consultation, and specification of products.
- Provided on-site technical services, warranty evaluation, and product training.
- Introduced new products and updated versions of existing products.
Outside Sales for New Equipment and Service
Expert Crane
Cleveland
01.2003 - 01.2005
- Outside sales representative focused on selling new equipment, used equipment, and service in the material handling industry in Northeast Ohio, Michigan, and Western Pennsylvania related to the design, service, and modification of overhead cranes including but not limited to the respective electrical and structural components.
- Maintained existing accounts while marketing, cold calling, and establishing new accounts to expand client base.
- Facilitated customer inquiries and provided accurate quotes for services, ensuring timely responses to client needs.
- Evaluated inspection reports and collaborated with customers to identify necessary repairs and recommend optimal solutions.
- Managed purchasing processes to acquire parts and services efficiently.
- Scheduled and expedited service crews in both Ohio and Michigan.
Inside Sales, Service, Installation, and Parts Manager for the U.S.
Engineered Material Handling
Valley City
01.2000 - 01.2003
- Inside sales and estimating related to the design, service, and modification of overhead cranes including but not limited the respective electrical and structural components.
- Scheduled service crew for efficient repairs and installations of overhead cranes, hoists, and components across the U.S.
- Enhanced client satisfaction and loyalty through effective customer service facilitation.
- Conducted warranty evaluation to determine eligibility for claims and repairs.
- Coordinated airfreight parts orders and shipments from Germany to ensure timely delivery.
- Managed inventory control by tracking stock levels and ensuring accurate records.
Education
High School -
Columbia High School
Columbia Station, Ohio01.1994
No Degree - registered nursing
Lorain County Community College
Elyria, OhioNo Degree - Registered Nursing
Trinity Valley Community College At Terrell
Terrell, TexasSkills
- Pipeline and territory management
- Sales forecasting
- Sales techniques
- Cold calling and outreach
- Customer base development
- Lifecycle management
- Sales presentations
- Customer relationship management
- Competitive analysis
- Needs assessment
- Strategic planning and execution
- Product and service expertise
- Customer service excellence
- Collaborative mindset
- Goal setting
Accomplishments
- Excellent record of increased annual territory sales year over year.
- Cultivated relationships to establish new distributor and end-user accounts.
- Significant involvement in product development and new product launch.
- Repeat business due to dedication to customer service, impeccable follow-through, and support.
- Personally salvaged accounts that had previously been languished.
References
Available upon request
Languages
English, Native or Bilingual
Timeline
Northeast Regional Sales Manager
StoneAge Tools
03.2021 - Current
Sales Engineer
Central Industrial Service Group
07.2019 - 03.2021
Sales Engineer
IWI, Inc.
01.2009 - 01.2019
Manufacturer's Representative
Absolute Material Handling (DBA) Dynamic Technologies
01.2005 - 01.2009
Outside Sales for New Equipment and Service
Expert Crane
01.2003 - 01.2005
Inside Sales, Service, Installation, and Parts Manager for the U.S.
Engineered Material Handling
01.2000 - 01.2003
High School -
Columbia High School
No Degree - registered nursing
Lorain County Community College
No Degree - Registered Nursing
Trinity Valley Community College At Terrell