Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jennifer Johnke

Lennox,SD

Summary

Detail-oriented and dependable professional with a coding certification eager to utilize strong organizational and time management skills in a medical coding position.


Overview

28
28
years of professional experience

Work History

Patient Service Representative

Avera Endocrinology & Diabetes
05.2024 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Scanned pertinent information into patient’s chart
  • Maintained computer appointment scheduling and followed office scheduling policies/parameters
  • Assisted the Clinic Manager with the Clinic birthday and staff celebrations by purchasing the supplies and gifts.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Verified insurance eligibility and coverage for patients.
  • Reduced no-show rates through consistent appointment reminder letters and calls leading to improved clinic productivity.
  • Supported new Patient Service Representative's orientation process by sharing expertise on office procedures.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Maintained patient records in accordance with HIPAA regulations.

Business Owner

Johnke Farm Soy Candles LLC
01.2005 - 10.2020
  • Ran a successful candle business for 15 years
  • Acquired and maintained retail stores to sell our product
  • Trained and managed employees
  • Prioritized orders to meet deadlines
  • Maintained financial books
  • Quality Control

Officer in Charge

United States Postal Service
09.2007 - 10.2011
  • Managed a Post Office where I supervised mail carriers
  • Kept office in compliance with procedures and updates
  • Ensured timely mail delivery, scans and reports
  • Maintained office financials and timecards
  • Secured vault, mail, and office
  • Trained new employees

Promotional Products Account Manager

Brown & Saenger
10.1997 - 11.2004
  • Assisted salesmen and processed promotional orders
  • Managed customer’s online promotional stores
  • Researched new products to offer customers
  • Handled many large accounts including Sanford
  • Processed billing for the promotional department
  • Ran the schedule for our embroidery production team

Education

Certified Professional Coder-A - Medical Coding and Billing

CareerStep
01.2023

Administrative Assistant - undefined

Modesto Junior College
Modesto, CA
01.1991

Skills

  • Skilled in organization
  • Proficient in independent tasks
  • Strong attention to detail
  • Strategic task management
  • Familiar with physician orders
  • Experienced with Excel and Microsoft Word

Accomplishments

  • CPC-A – 2023
  • AAPC Member – since 2023
  • SF Corvette Club Merchandise Co-Chair – 2022, 2024, & 2025
  • SF Corvette Club Secretary – 2013 & 2014
  • Project Manager for Combined Federal Campaign for 570 – 2010
  • Rural Carrier Driver Observation Training – 2008
  • Postmaster Training – 2008

Interests

Walking outdoors, reading, watching the sunset, hanging out with the grandkids, coffee with my girlfriends, doing puzzles, and travelling in the winter

Timeline

Patient Service Representative

Avera Endocrinology & Diabetes
05.2024 - Current

Officer in Charge

United States Postal Service
09.2007 - 10.2011

Business Owner

Johnke Farm Soy Candles LLC
01.2005 - 10.2020

Promotional Products Account Manager

Brown & Saenger
10.1997 - 11.2004

Administrative Assistant - undefined

Modesto Junior College

Certified Professional Coder-A - Medical Coding and Billing

CareerStep

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