Jennifer Jones
Los Angeles,CA
Summary
Results-driven Store Manager with expertise in team management, conflict resolution, and customer engagement. Proven ability to enhance business operations and foster employee growth through effective communication.
Overview
4
4
years of professional experience
Work History
Store Manager
Starbucks
Culver City, California
08.2024 - 09.2025
- Managed a team of 14+ employees.
- Operated fast-paced business, prioritizing self-sustainability to enhance operational efficiency.
- Provided exceptional customer service, fostering loyalty and contributing to business growth.
- Handled scheduling, payroll, event planning, and training.
- Delivered feedback in a constructive way to promote growth in employees.
- Actively resolved problems in a timely manner.
- Analyzed business performance regularly, adjusting strategies to align with quarterly goals.
Assistant Store Manager
Starbucks
Culver City, California
12.2023 - 08.2024
- Supported store manager in payroll, scheduling, event planning, accountability, and seasonal launches to enhance operational efficiency.
- Facilitated employee compliance with policies through regular discussions with store manager, promoting a culture of accountability.
- Readied store for visits and inspections, ensuring adherence to standards and enhancing overall presentation.
- Communicated updates and plans.
Shift Supervisor
Starbucks
Culver City, California
08.2021 - 12.2023
- Managed store operations during peak business times to ensure efficient service delivery.
- Coached and supported employees to enhance their performance and customer interaction skills.
- De-escalated customer concerns to maintain positive shopping experiences and foster customer loyalty.
- Led with a merchant mindset to enhance business operations
Education
Some College (No Degree) - Business Management
Arizona State University
Tempe, AZSkills
- Team management
- Payroll administration
- Customer engagement
- Inventory control
- Sales analysis
- Retail operations
- Client communication
- Relationship building and management
- Documentation and reporting
- Verbal and written communication
- Conflict resolution
- Event planning
- Effective communication
- Adaptability to change
- Time management
- Shift scheduling
Timeline
Store Manager
Starbucks
08.2024 - 09.2025
Assistant Store Manager
Starbucks
12.2023 - 08.2024
Shift Supervisor
Starbucks
08.2021 - 12.2023
Some College (No Degree) - Business Management
Arizona State University