Jennifer Jordan
Smithfield,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Sales Associate
JCPenney
05.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Pharmacy Technician
Wal-Mart Pharmacy
01.2015 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Appointment Scheduler
Womens Hospital
02.2011 - 01.2015
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Education
Diploma -
Albert Gallatin Area Senior High School
Uniontown, PA06.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Sales Associate
JCPenney
05.2018 - 03.2021
Pharmacy Technician
Wal-Mart Pharmacy
01.2015 - 02.2021
Appointment Scheduler
Womens Hospital
02.2011 - 01.2015
Diploma -
Albert Gallatin Area Senior High School