Julianna Joyner
Bartow,FL
Summary
Hardworking team member with a strong desire to learn new things. Attentive to organization and prioritizing necessary tasks. Highly adaptable to addressing issues that may arise in a resourceful and respectful manner. Diligent to maintain professionalism in a customer service work environment. Driven to obtain a position within a professional office in order to grow my skills.
Overview
5
5
years of professional experience
Work History
Shift Manager
Banker's Brew Coffee
Bartow, Florida
04.2023 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Inspected work areas regularly for cleanliness and organization standards.
- Communicated with other shift managers to facilitate continuum of customer service.
- Identified needs of customers promptly and efficiently.
Barista
Starbucks
Bartow, FL
05.2022 - 04.2023
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Resolved customer disputes with tact and professionalism.
Customer Service Associate
Classic Pizza and Subs
Fort Meade, FL
07.2020 - 02.2022
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05.2021
Skills
- Customer Service
- Issue resolution
- Staff mentoring and training
- MS Office proficiency
- Credit card payment processing/POS Systems
- Adaptive team player
- Inbound and Outbound Calling
- Can type up to 65 words per minute with few errors
References
Megan Brown Todd Wilkin
Phone: (863) 701-4280 Phone: (863) 581-9061
Email: megancbrown16@gmail.com Email: classicpizza@yahoo.com
Timeline
Shift Manager
Banker's Brew Coffee
04.2023 - Current
Barista
Starbucks
05.2022 - 04.2023
Customer Service Associate
Classic Pizza and Subs
07.2020 - 02.2022
High School Diploma -
Bartow Senior High School