Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Katz

Los Angeles,California

Summary

Upbeat and friendly Customer Advocate 5-6 years customer service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.

Overview

5
5
years of professional experience

Work History

Receptionist/Customer Assistant

Crumbs & Whiskers
07.2019 - 01.2020
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing and packaging.
  • Trained new cafe workers in sales, customer service and safety.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected deposits, fees, and payments.

Front Desk Receptionist

Smooth Medical Aesthetic & Wellness Spa
04.2017 - 03.2019
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Coordinated special events and managed logistics and operations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing product.

Front Desk Receptionist

Dylan Keith Salon
02.2015 - 02.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Handled payments and processed credit card transactions.
  • Kept calendar with scheduled appointments and scheduled appropriate treatments and time slots.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Escorted clients to spa areas, treatment rooms, and chairs.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

John Burroughs High School
Burbank, CA
05.2014

Skills

Fast and willing learner, high personality skills, able to manage multiple phone calls and client inquiries, great computer and typing skills, excellent communication skills, comfortable speaking with clients on and off the phone, team player, highly organized, overall very personable, extremely motivated excited about joining a team

Timeline

Receptionist/Customer Assistant

Crumbs & Whiskers
07.2019 - 01.2020

Front Desk Receptionist

Smooth Medical Aesthetic & Wellness Spa
04.2017 - 03.2019

Front Desk Receptionist

Dylan Keith Salon
02.2015 - 02.2017

High School Diploma -

John Burroughs High School

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Jennifer Katz