Jennifer Kearney
North Olmsted,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain the efficiency of the dispatch center.
Overview
17
17
years of professional experience
Work History
Dispatcher
City Of Strongsville
09.2015 - Current
- Efficiently multitasked priority calls in high-stress situations and stayed within industry standard average dispatch times.
- Enhanced communication with first responders by keeping updated contact information and utilizing clear, concise language during dispatch radio traffic.
- Collaborated with fellow dispatchers to maintain smooth workflow during shift change.
- Promoted teamwork among co-workers by proactively assisting others when needed.
- Remained situationally aware of on-going calls in dispatch and anticipated assistance that first responders and co-workers would need.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Nurse Assistant
Village Of The Falls
08.2014 - 09.2015
- Improved resident care by assisting nurses with daily tasks and providing compassionate support and care to residents.
- Increased resident satisfaction by ensuring a comfortable and clean environment during their stay in the assisted living facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
Assistant Store Manager and Sales Associate
Yankee Candle
12.2013 - 07.2014
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Daycare Manager and Caregiver
Urban Active Fitness
12.2011 - 10.2013
- Improved daycare operations by hiring sufficient staff to maintain staff-to-child ratios, and by implementing scheduling assignments.
- Determined job seeker qualifications for possible interviews by reviewing and evaluating resume and applicant information.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
- Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the children's personal space.
Maintenance Staff Member
The Tennis Club
08.2007 - 09.2013
- Improved facility by performing routine maintenance tasks and identifying areas for improvement.
- Mitigated safety risks by promptly addressing all reported issues and performing preventive maintenance measures.
- Supported operational goals by maintaining accurate records of completed tasks, inventory levels, and upcoming maintenance needs.
Education
Bachelor Of Arts - Psychology, Minor Criminal Justice
Cleveland State University
Cleveland, OH05.2012
Skills
- CPR and EMD certified
- Lead dispatcher experience January 2024 to present
- Former tactical dispatcher with training in mass casualty and active shooter incidents
- Stress Tolerance
- Attention to Detail
- Customer Service
- Resource Allocation
- Effective Communication
- Data Entry
Timeline
Dispatcher
City Of Strongsville
09.2015 - Current
Nurse Assistant
Village Of The Falls
08.2014 - 09.2015
Assistant Store Manager and Sales Associate
Yankee Candle
12.2013 - 07.2014
Daycare Manager and Caregiver
Urban Active Fitness
12.2011 - 10.2013
Maintenance Staff Member
The Tennis Club
08.2007 - 09.2013
Bachelor Of Arts - Psychology, Minor Criminal Justice
Cleveland State University
Similar Profiles
Cynthia HoudekCynthia Houdek
Emergency Services Dispatcher at City of StrongsvilleEmergency Services Dispatcher at City of Strongsville
Michael CampbellMichael Campbell
Police Lieutenant at City Of StrongsvillePolice Lieutenant at City Of Strongsville
Candace SavageCandace Savage
Moderate/Intense Special Education Aide With RBT at Strongsville City School DistrictModerate/Intense Special Education Aide With RBT at Strongsville City School District