Jennifer Kearse
Arlington,WA
Summary
Experienced Customer Service Professional with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
28
28
years of professional experience
Work History
Customer Service Associate
Safeway
10.2022 - Current
- My job duties include customer service, accounting, pricing, and maintaining in stock conditions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant
JMC Cabinets
03.2022 - 10.2022
- As the administrative assistant I was responsible for answering phones, assist the owner with purchasing, placing orders, and customer service
Office Manager/Purchasing
Creative Motion Control
10.2018 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
File Maintenance Manager
Safeway
08.1996 - 10.2018
- Assisted in budget management for the file maintenance department by tracking expenses, identifying cost-saving opportunities, and providing accurate forecasts.
- Established effective communication channels among team members for timely resolution of file-related issues, promoting cross-functional collaboration.
Education
Associate of Arts - Business Management
Everett Community College
Everett, WA01-2025
Skills
- Office Management
- Accounts Payable
- Administrative Experience
- Accounts Receivable
- Medical Terminology
- Personal Assistant Experience
- Microsoft Outlook
Timeline
Customer Service Associate
Safeway
10.2022 - Current
Administrative Assistant
JMC Cabinets
03.2022 - 10.2022
Office Manager/Purchasing
Creative Motion Control
10.2018 - 03.2022
File Maintenance Manager
Safeway
08.1996 - 10.2018
Associate of Arts - Business Management
Everett Community College