Kimberly Stewart
Customer Service Associate
New Haven,CT
Summary
Enthusiastic motivated Customer Service Associate passionate about customer service with proven skills in establishing rapport with clients. Enhances customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Home Depot
09.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Administrative Assistant
Howard K. Hill Funeral Services
04.2023 - 08.2023
- Greeted families for funeral services and private viewings.
- Placed orders for caskets, memorial items, cemetery plots and other contractual items.
- Posted payments to open contracts.
- Maintained database to track and record customer data.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Administrative Assistant
Yale University's Investments Office
10.1998 - 12.2016
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing and invoice reconciliation efficiently.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Assisted in event planning efforts, executing successful corporate functions to help raise 15+ million dollars to support Yale University's philanthropic goals.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Education
No Degree - Education
Southern Connecticut State University
New Haven, CTHigh School Diploma -
Hamden High School
Hamden, CT06.1988
Skills
- Customer Service
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Microsoft Office
- Order Fulfillment
- Administrative and Office Support
- Product Sales
- POS Systems and Ordering Platforms
- Complex Problem-Solving
- Funeral Management Software
- Expense Reporting
- Office Management
Volunteer Experience
Literacy Volunteers of Greater New Haven
New Haven, CT
Literacy Tutor
2016 - Present
Facilitate the learning of post-secondary adult students with/without learning disabilities.
Timeline
Administrative Assistant
Howard K. Hill Funeral Services
04.2023 - 08.2023
Customer Service Associate
Home Depot
09.2019 - Current
Executive Administrative Assistant
Yale University's Investments Office
10.1998 - 12.2016
No Degree - Education
Southern Connecticut State University
High School Diploma -
Hamden High School
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