Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Kelsey

Hudson,FL

Summary

Dynamic customer service professional with a proven track record at Lincare, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and time management, I consistently deliver exceptional service while maintaining a positive attitude, ensuring customer satisfaction and repeat business.

Overview

9
9
years of professional experience

Work History

Delivery Driver

DoorDash
03.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Travel Coordinator

Lincare
03.2016 - 08.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Perryville Highschool
Perryville, MD

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Time management

Timeline

Delivery Driver

DoorDash
03.2023 - Current

Travel Coordinator

Lincare
03.2016 - 08.2021

Perryville Highschool

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Jennifer Kelsey