Jennifer Kemp
Grand Junction,CO
Summary
Experienced dispatcher skilled in coordinating daily operations across multiple routes. Known for effective communication with drivers and customers, managing conflicts efficiently while providing exceptional service that promotes satisfaction and trust.
Overview
10
10
years of professional experience
Work History
Dispatcher
Retriever Freight
Grand Junction, CO
03.2021 - Current
- Coordinated daily dispatch operations, ensuring timely deliveries across multiple routes.
- Managed communication between drivers and customers to resolve issues promptly.
- Directed dispatching, routing, and tracking of trucks
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatcher
Colorado Broadband and Communication
Grand Junction, CO
05.2016 - 01.2021
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Education
High School Diploma -
Western Wyoming Comminty College
Rock Springs, WYHigh School Diploma -
Green River High School
Green River, WY03-1997
High School Diploma -
Denver Academy of Court Reporting
Westminster, COSkills
- Customer service
- Data entry
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Customer relationship management
- Route navigation
- Map reading
- Delivery procedures
- Adjusting routes
- Coordinating urgent deliveries
- CROWN DATA proficiency
Timeline
Dispatcher
Retriever Freight
03.2021 - Current
Dispatcher
Colorado Broadband and Communication
05.2016 - 01.2021
High School Diploma -
Western Wyoming Comminty College
High School Diploma -
Green River High School
High School Diploma -
Denver Academy of Court Reporting