Jennifer Kerns
Hagerstown,Maryland
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Associate
US Fitness
Hagerstown, MD
05.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process check-ins, POS and review member accounts.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
Office Administrator
T&T Enterprises
Martinsburg, WV
10.2018 - 12.2019
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Education
Associate of Applied Science - Business Operations
Blue Ridge Community And Technical College
Martinsburg, WV05.2023
Associate of Applied Science - Paralegal Studies
Blue Ridge Community And Technical College
Martinsburg, WV05.2016
Skills
- Customer Service
- Strong Communication and Interpersonal Skills
- Advanced technology and computer skills
- Problem Anticipation and Resolution
Timeline
Office Administrator
T&T Enterprises
10.2018 - 12.2019
Associate
US Fitness
05.2017 - Current
Associate of Applied Science - Business Operations
Blue Ridge Community And Technical College
Associate of Applied Science - Paralegal Studies
Blue Ridge Community And Technical College
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