Jennifer Kittle
Pueblo,United States
Summary
Driven Sales Associate with a proven track record at Mumms Farms, enhancing customer satisfaction and loyalty through exceptional service and relationship building. Mastered cash handling and upselling, significantly boosting sales revenue. Excelled in teamwork and collaboration, fostering a positive shopping environment. Skilled in conflict resolution and adapting to diverse customer needs, ensuring a high level of client service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Mumms Farms
07.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked to maintain product availability and appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
Graduate Certificate - General Studies
05.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Cash Register Operation
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Adapt to diverse groups
Timeline
Sales Associate - Mumms Farms
07.2021 - Current
Monte Vista High School - Graduate Certificate, General Studies