JENNIFER KNIGHT
Monroe,NC
Summary
Highly-motivated leader with 14 years of experience including a solid history balancing regulatory requirements, team performance, service line requests and department objectives. Dedicated to working closely with teammates to maximize productivity, optimize performance and maintain employee engagement. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Manager
Atrium Health
Charlotte, North Carolina
04.2016 - Current
- Ensure requirements are met for participation with Centers for Medicare and Medicaid (CMS) and The Joint Commission (TJC)
- Manage team ensuring accurate and timely completion of data abstraction for Inpatient (IQR), Outpatient (OQR), and Inpatient Psychiatric Facility (IPFQR) National Quality Measure indicators for twelve acute care and four behavioral health facilities
- Successful CMS validations of IQR, OQR and IPFQR submissions
- Collaborate with IT teammates in identification, mapping, validation and submission of Electronic Clinical Quality Measures (eCQM) for twelve acute care facilities
- Manage service line requests and concerns
- Serve as an informal leader to regional markets and connect sites regarding regulatory requirements
- Recruiting, orientating and education of new teammates, performance evaluations, and disciplinary actions within established corporate policy
- Implement comprehensive strategies to improve efficiencies while decreasing FTE count
- Assist department leadership in developing departmental goals and manage in a way to ensure success
- Hold regular one-on-one meetings with direct report teammates to review performance and priorities providing necessary feedback while maintaining a high retention rate and excellent employee satisfaction
- Participate in multidisciplinary teams to lead improvement efforts when opportunities are identified
Lead Analyst
Atrium Health
Charlotte, NC
02.2014 - 04.2016
- Collect, review and enter data collected for National Quality Measures (NQM) as required by the Centers for Medicare and Medicaid (CMS) and The Joint Commission (TJC) for twelve inpatient and outpatient acute care and four behavioral health facilities
- Ensure accurate and timely completion of data abstraction for Inpatient, Outpatient, and Inpatient Psychiatric Facility National Quality indicators
- Use of statistical techniques to describe and evaluate data and use process analysis tools for the display, interpretation, and presentation of data for management and organizational action
- Serve as a resource for current CMS and TJC requirements
- Perform ongoing assessment of data collection tools and processes
- Participate in hiring, orientation and training of new teammates
Clinical Analyst
Atrium Healthcare
Charlotte, North Carolina
06.2010 - 02.2014
- Collect, review, and enter data for National Quality Measures (NQM) required by CMS and TJC
- Ensure accurate and timely completion of data abstraction for Inpatient and Outpatient National Quality Measure indicators
- Participate in multidisciplinary meetings to review NQM data
- Provide service line education on CMS and TJC requirements, National Quality Measures and specification updates
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05-2019
Skills
- Team Leadership
- Conflict Resolution
- Collaboration / Teamwork
- Coaching
- Time Management
- Adaptability
- Verbal and Written Communication
Timeline
Manager
Atrium Health
04.2016 - Current
Lead Analyst
Atrium Health
02.2014 - 04.2016
Clinical Analyst
Atrium Healthcare
06.2010 - 02.2014
Bachelor of Science - Business Administration
University of North Carolina At Greensboro