Jennifer Lane
Fletcher,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced shift manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Eager to develop and advance professionally into a more challenging position.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonalds
12.2019 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Implemented policies and standard operating procedures for continuous improvement.
Key Holder
Dollar General
05.2018 - 06.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
Target
09.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Civil Engineering
University of Cincinnati
Cincinnati, OHBachelor of Science - Physics
Cameron University
Lawton, OK05.2024
Associate of Applied Science - Civil Engineering
Cameron University
Lawton, OK05.2024
High School Diploma -
Elgin High School
Elgin, OK05.2015
Skills
- Safety Compliance
- MatLab
- AutoCad
- Mentoring and Coaching
- Relationship Building
- Operations Management
- Accurate Money Handling
- Verbal and Written Communication
- Delegating Work
- Punctual and Reliable
Languages
German
Limited Working
Timeline
Shift Manager
McDonalds
12.2019 - Current
Key Holder
Dollar General
05.2018 - 06.2019
Sales Associate
Target
09.2016 - 04.2018
Civil Engineering
University of Cincinnati
Bachelor of Science - Physics
Cameron University
Associate of Applied Science - Civil Engineering
Cameron University
High School Diploma -
Elgin High School
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