Jennifer Lara
Kissimmee,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Skilled in handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Strong communicating and problem-solving abilities, with a commitment to maintaining positive client relationships and enhancing the overall customer experience. (Bilingual: English/Spanish)
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Orlando Health
01.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Prepare injections for healthcare providers.
Crew Member
McDonald's
12.2022 - 12.2024
- Personalized guest experiences, going extra mile to satisfy customer needs.
- Filled up stations with cutlery, sauces and napkins.
- Kept wait times low through fast order taking and payment processing.
- Monitored supplies levels regularly to alert the manager when reordering was necessary.
- Displayed proper image to customers and adhered to company dress code and uniform standards.
- Cross-trained in multiple positions to assist during busy periods.
Smile Maker
Twistee Treat USA
05.2022 - 11.2022
- Delivered fast and friendly service to handle questions and service complaints.
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.
- Provided excellent customer service by answering questions and providing product insights.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Maintained a positive attitude while interacting with difficult customers or resolving conflicts.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Performed manual labor tasks to detailed instructions from supervisors.
Education
Associate in Science (A.S.) - undefined
Valencia College
Kissimmee01.2027
Certification - Certified Medical Assistant + EKG Technician
Valencia College
Orlando12.2024
Skills
- Medical office administration
- Patient Education
- EKG set up and monitoring
- Team leadership and supervision
- Multitasking
- Self-discipline
- Time management
- Compassionate
- Empathy
Certification
- NHA PersonAbility Certificate of Completion-Nov. 2024
- NHA Certified Clinical Medical Assistant (CCMA)-Nov. 2024
- Florida Alliance to End Human Trafficking Training Certificate of Completion-Nov. 2024
- AHA Basic Life Support (BLS)-Oct. 2024
- NHA Certified EKG Technician (CET)-Dec. 2024
LNGG
Bilingual: English/Spanish
Timeline
Certified Medical Assistant
Orlando Health
01.2025 - Current
Crew Member
McDonald's
12.2022 - 12.2024
Smile Maker
Twistee Treat USA
05.2022 - 11.2022
Associate in Science (A.S.) - undefined
Valencia College
Certification - Certified Medical Assistant + EKG Technician
Valencia College