Jennifer Leader
Platte County Regional Sewer District
Kansas City,MO
1
Certification
21
years of professional experience
Results-focused billing professional with a track record in managing utility accounts and billing inquiries. Skilled in resolving billing issues and maintaining accurate records. Known for collaborative teamwork and adaptability in dynamic environments, ensuring reliable and efficient service delivery.
Detail-oriented professional with 20+ years of experience. Well-versed in using Microsoft products and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining a positive attitude.
Work History
Utility Billing Clerk
5 Years 3 Months- Processed sewer account payments and collections, ensuring accurate account reconciliation by reviewing deposits and invoices for cash, check, and credit card payments
- Managed customer service orders and documentation, including sewer permits and ACH setup, to enhance efficiency of service requests
- Processed payments and collections for sewer accounts, reviewing deposits and invoices for cash, check, and credit card payments to ensure accurate account reconciliation
- Coordinated service initiation and termination via email and phone, addressing customer inquiries on billing or services to uphold high satisfaction levels
Bank Teller
4 Years 7 Months- Assisted customers with banking transactions, questions, and concerns in a friendly and professional manner, ensuring compliance with banking policies and procedures
- Accepted deposits and cashed checks, maintaining accuracy and efficiency in daily transactions
- Cross-sold bank deposit products to customers, enhancing referral opportunities.
- Referred customers to additional products like loans, mortgages, and investment services, driving branch growth
- Achieved monthly product referral goals by proactively identifying customer needs
- Ensured consistent professional appearance for customer interactions and positive sales attitude at all times
- Handled various banking operations to ensure efficiency and compliance tasks, including balancing cash drawer and ATM to ensure accuracy
- Complied with all teller policies and procedures to minimize errors and maintain audit standards
- Responded to all customer inquiries and forwarded appropriate requests to other departments for resolution
- Executed safe deposit functions following established policies and procedures.
Lead Trainer/ Supervisor
2 Years 10 Months- Trained new employees on detail cleaning system, enhancing service consistency
- Developed employees' skills to elevate cleaning quality, contributing to overall team excellence
- Cleaned 3-4 houses daily and addressed customer household needs, maintaining client satisfaction
- Provided support for daily office operations to ensure smooth workflow
Guest Service Team Lead
9 Months- Led team initiatives and promoted store offers, contributing to sales growth
- Empowered cashiers to drive Red Card applications, increasing store credit card sign-ups
- Responded to cashier alerts, ensuring prompt issue resolution and smooth operations
- Empowered cashiers to actively promote Red Card applications, enhancing store credit card sign-ups
- Created advertising for upcoming sales to boost customer engagement
Lead Expert (Supervisor)
6 Years- Provided feedback and coaching to Associates to consistently implement and maintain company store environment standards, ensuring all SET Sell Planners were 100% complete on or before due date
- Identified replenishment and recovery opportunities through active floor engagement to optimize merchandise decisions
- Assisted customers by seeking them out, listening, helping, and educating to create a positive shopping experience
- Executed Shipment Planning Worksheets promptly and collaborated with Replenishment Supervisor to enhance door-to-floor process
- Performed MOD duties and coordinated with Store Engagement Manager/ASM to adjust staffing resources, raising 'Customer Service' score to 68% and enabling associates to manage returns and exchanges independently
Education
High School Diploma
- Studied business and business communications.
- DECA Club
Skills
Customer service in utility billing
Payment processing accuracy
Retail Customer Service
Point of sale coaching
Client support coordination
Detail-oriented data management
ACH transaction management
E-commerce payment/Cash transaction processing
Accounting and Financial Analysis
Banking operations knowledge
Sales expertise
Financial management expertise
Customer engagement
Compliance management
Word Processing
Strategic account oversight
Certification
Missouri Notary
Timeline
Utility Billing Clerk
Platte County Regional Sewer District
06.2021 - CurrentRead More
Bank Teller
Central Bank of the Midwest, Previously Platte Valley Bank of Missouri
11.2016 - 06.2021Read More
Lead Trainer/ Supervisor
The Cleaning Authority
01.2014 - 11.2016Read More
Guest Service Team Lead
Target
02.2013 - 11.2013Read More
Lead Expert (Supervisor)
JCPenney
01.2006 - 01.2012Read More
Lincoln High School
High School Diploma
Read More
Additional information
I prioritize tasks based upon the biggest impact to the customer with great attention to detail and organization. I can take any situation and turn it into a positive. I work cohesively as a team player on any team with an internal drive to dedicate myself to each task and project with humility and patience. My passion for customer service is very high with expectations being set at a maximum level to ensure all customers are happy.