Jennifer Lee
Groveland,FL
Summary
Reliable Night Auditor offering expertise in financial administration and hospitality services. Flexible approach to handling all types of customer and business issues. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front Desk Night Auditor
Hilton Grand Vacations
Winter Garden, FL
04.2023 - Current
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensure accurate financial transactions for guests by meticulously processing night audit tasks.
- Report facility and room maintenance problems to appropriate personnel for immediate remediation.
- Reviewed checklist on daily basis and planned shift accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Balanced hotel accounts and resolved discrepancies.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
Relief Teacher
Lake County Florida School Board
Lake County FL
08.2019 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Service Coordinator
Carroll Fulmer Logistics
Groveland, FL
04.2022 - 04.2023
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Prepared reports on service performance metrics and key indicators for management review.
Education
CDA With Expanded Functions And Radiology - Dental Laboratory Technology, Dental Radiology CDA
Gulf Coast State
Panama City, FLSkills
- Posting Charges
- Registration Processing
- Guest Services
- Credit and Cash Payments
- Generating Reports
- Welcoming Guests
- Greeting Guests
- Mail and Packages
- Customer Assistance
- Transaction Processing
- Front Desk Operations
- Telephone Etiquette
- Attention to Detail
- Adaptability and Flexibility
- Conflict Resolution
Timeline
Front Desk Night Auditor
Hilton Grand Vacations
04.2023 - Current
Service Coordinator
Carroll Fulmer Logistics
04.2022 - 04.2023
Relief Teacher
Lake County Florida School Board
08.2019 - 09.2023
CDA With Expanded Functions And Radiology - Dental Laboratory Technology, Dental Radiology CDA
Gulf Coast State