Jennifer Lee
Chicago,IL
Summary
Detail-oriented professional with extensive experience in team leadership and customer service. Strong problem-solving skills and a proven track record of enhancing store operations and customer experiences. Ready to leverage expertise to support organizational success.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Rosemont, Illinois
09.2016 - Current
- Monitored inventory levels and coordinated restocking to minimize shortages.
- Trained employees on beverage preparation techniques and customer service protocols.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Implemented safety protocols to ensure compliance with health and safety regulations.
- Maintained cleanliness and organization in the store to enhance customer experience.
- Assigned tasks to team members based on their strengths and skill sets.
- Maintained accurate records of daily transactions and deposits.
- Promoted a positive work environment that encouraged collaboration and teamwork.
- Executed opening and closing duties to facilitate business operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Key Holder Supervisor
The Body Shop
Rosemont, Illinois
12.2022 - 02.2024
- Supervised daily store operations, ensuring efficient workflow and exceptional customer service.
- Implemented visual merchandising standards to maximize sales potential and enhance product displays.
- Engaged customers with product knowledge, fostering loyalty and driving repeat business.
- Monitored inventory levels to prevent stockouts and maintain optimal product availability.
- Ensured compliance with company policies during operations to uphold organizational integrity.
- Assisted in promotional events, boosting foot traffic and increasing brand visibility.
- Managed store appearance and cleanliness, creating a welcoming environment for customers.
- Analyzed sales reports to identify trends and adjust strategies for improved performance.
Customer Service Representative
Butera Market
Norridge, Illinois
05.2014 - 09.2016
- Resolved customer inquiries by delivering comprehensive product information and addressing concerns.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Trained new staff on customer service protocols to ensure adherence to best practices.
- Monitored customer interactions to identify trends and recommend areas for improvement.
- Provided timely assistance in handling returns and exchanges to maximize customer satisfaction.
- Delivered exceptional customer service to promptly resolve complaints.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
Education
High School Diploma -
Steinmetz Highschool
Chicago, IL06-2013
Some College (No Degree) - Library And Information Science
Wilbur Wright College
Chicago, ILSkills
- Inventory control and record keeping
- Employee training
- Customer resolution
- Safety compliance
- Visual merchandising
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Cash handling expertise
- Adaptive learning
References
References available upon request.
Timeline
Key Holder Supervisor
The Body Shop
12.2022 - 02.2024
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2016 - Current
Customer Service Representative
Butera Market
05.2014 - 09.2016
High School Diploma -
Steinmetz Highschool
Some College (No Degree) - Library And Information Science
Wilbur Wright College